Customer Service Manager

Kenneth C. Howell (KC) 503-***-****

**** *. ******* **. ********, OR 97217 **********@*****.***

Experienced Service Technician with demonstrated skills in diagnosis, troubleshooting and repair

Management and supervisory experience

Quality assurance / Customer satisfaction

User training and support

Strategic planning

Consistently meet daily work quotas

Working knowledge of hand and power tools

Natl. Customer Service Certification

Xerox Technical Training

Computer hardware skills

Automotive repair and maintenance skills

Professional Experience

Water Filtration Technician

DS Waters dba Sierra Springs, Portland, OR 2011-2014

Built, installed, maintained and repaired point of use filtration systems and commercial coffee brewers in OR and Western WA

Maintained equipment, tools, materials / supplies and company service vehicle

Customer Service Technician

Macke Water Systems Beaverton, OR 2007 to 2009

Built, maintained, and repaired water filtration systems in Portland Metro Area

Retrieved and processed customer service data utilizing PC and Blackberry

Maintained equipment, tools, material, and company service vehicle

Service Representative/Territory Manager

Stan Tashman & Associates Portland Metro Area, OR 2005 to 2006

Built and maintained POP material and retail display areas at metro Home Depot

Coordinated with store management regarding advertising placement

Ordered and maintained advertising and sales material with various suppliers

Remodeling Subcontractor

A private investment group Portland, OR 2003 to 2005

Developed and implemented projects within cost/structure budgets

Purchased and installed building materials

Customer Service Engineer

Xerox Service Agencies Portland, OR 1996 to 2003

Technical repair and field maintenance of Xerox office machine products

Retrieved and processed customer service data utilizing PC and PDA programs

Maintained replacement parts inventory and company service vehicle

Operations Manager

Pine Design Antiques Portland, OR 1986 to 2003

Managed daily operations of a retail import furniture outlet

Supervised a sales and refinishing work force of 3-5 employees

Serviced and repaired 3 coin-op auto washes 3x weekly

Education

P.C.C. - Computer Applications, National Customer Service Certification

Boise State U. and U. of Illinois - Journalism and History, major course studies.

Xerox Technical Training Center- Numerous job related courses

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