Sales Representative Technical Support

Bryce Freckelton

***-*** ******* **, ****** ON, 519-***-****, *****@*****.**

Skills and Qualifications

- Great interpersonal, communication, teamwork and problem solving skills.

- Work well under pressure and within tight deadlines and effectively.

- Experienced in Customer relations.

- Information Technology Contact Centre Technical Support Agent Certificate

- Proficient in Microsoft Office Suite and the BlackBerry Enterprise Server

- Strong understanding of mail platforms (Exchange, Lotus Notes, GroupWise) and Windows

Servers

Employment

Sales Representative

Fido Solutions, London/Newmarket, Ontario - June 2013 - Present

Key Holder in a store environment, tasks varied from providing sales to current clients

and potential customers, maintaining stock and inventory, assisting customer with general

questions to technical support and training new staff.

Team Lead

Sutherland Global Services, Windsor, Ontario - February 2010 – April 2013

Full-time employment in a call center environment, tasks varied from coaching,

mentoring and supervising teams from 5 to 30 agents, with a specialization in the BlackBerry

environment both Server and Handheld support. Along with supporting various agents, I was

required to collect and create reports for management and various clients with the Microsoft

suite.

Security

Honest Lawyer, Windsor, Ontario - January 2007 – September 2010

Part-time employment providing security to both restaurant staff and customers.

Camp Facilitator

Campus for Kids, Windsor, Ontario – June 2008 – August 2009

Full time seasonal employment assisting campers from the 5 – 13 age range, assisted

campers in both athletic and scholastic endeavors.

Bryce Freckelton

801-390 Burwell St, London ON, 519-***-****, *****@*****.**

Line Worker

Adecco Employment Agency, Belleville, Ontario – June 2007 – August 2007

Full time employment at a Proctor and Gamble facility.

Education

Border Service Fast Track Diploma August

2012

St Clair College, Windsor, Ontario

International Business April 2010

St Clair College, Windsor, Ontario

Business and Computer Science September, 2005

University of Windsor, Windsor, Ontario

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