Administrative Assistant
Resume:
NAYELY ALVAREZ
***** * ********* **., ** MIRAGE, AZ 85335
************.****@*******.***
ADMINISTRATION ASSITANT/ CUSTOMER SERVICE PROFESSIONAL CLERK
Profile • More than 3 years’ successful experience in personal & Administrative Assistant support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Possess solid computer skills.
• Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.
• Ability to train, motivates, and supervises customer service employees.
• A team player, acknowledged as “Total Quality Customer Service Professional.”
• Excellent in Billing,reports and filings, and maintain/update accurate inventories.
Excellent Spanish/English writing & speaking
Synopsis of Achievements • Attention to detail
• Fast paced, motivated and fast learner
• Proactive planning led to notable increase in morale in all departments.
• Created customer satisfaction survey, drastically reducing potential problems.
Employment INTREPID TOOL IND. 2011 - Present
Customer Service Representative/ administrative assistant
• Work with 28 sales professionals covering 2 states (Rhode Island and Connecticut), responsible for more than 3,800 individual and corporate accounts.
• Support sales reps in opening new accounts and upgrading existing service.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Bragel international corp. 2010- 2011
Client Support
• Worked with nationally acclaimed trainer and public speaker in booking programs. Work entailed heavy cold-canvassing, working with speakers bureaus, and following up on referrals.
• Bureau for outstanding work.
• Helped position Ray to land VP position with national seminar group.
Education Rio Salado college public administrator. 2012-present
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