Customer Service Human Resources
Resume:
TEISHA M MOSLEY
Fayetteville, NC * **** H: ( ***) 499 - 0954 ***********@*****.***
P ROFESSIONAL SUMMARY
For consideration to an experienced level position in the area of Secretary / Office Manager that allows me to utilize
all skills, talents, and abilities acquired.
SKILLS
Active Top Secret / SCI Security Clearance Excellent planner and coordinator
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Office Management Project management
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Excellent written and verbal skills Caller / visitor screening
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Database management Travel administration
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Report analysis 55 WPM typing speed
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Mail distribution Advanced MS Office Suite knowledge
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Event planning Report writing
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Proofreading Schedule management
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Filing and data archiving
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WORK HISTORY
Region Administrative Assistant, 06/2013 to 04/2014
ENGILITY CORPORATION – Fort Bragg, North Carolina
l Created detailed expense reports.
l Directed administrative functions for the directors and key managers.
l Appropriately responded to incoming correspondence.
l Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
l Maintained region Personnel Status Report (PERSTAT) daily.
l Briefed region site leads on upcoming events and task during weekly staff meetings.
l Managed equipment inventory and property book.
l Ordered and distributed office supplies while adhering to a fixed office budget.
l Arranged and typed Weekly Activity Report (WAR) for government review.
l Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
l Maintained calendar for Region Manager.
l Screened all visitors and directed them to the correct employee or office.
l Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
l Located and attached appropriate files to incoming correspondence requiring replies.
l Developed and maintained an electronic and hard copy filing system.
l Assisted Human Resources team with in processing new hires and benefits administration.
Human Resources Specialist, 07/2011 to 07/2013
UNITED STATES ARMY – Fort Bragg, North Carolina
l Supervised a team of four clerical personnel in support of over 400 employees.
l Administered compensation, benefits and performance management systems and safety and recreation
programs.
l Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and
employee relations.
l Served as Executive Administrative Assistant to Senior Officials.
l Coordinated complex travel schedules, accommodations and trip logistics for employees at every level.
l Maintained PERSTAT on a daily basis.
l Developed End of Month Reports and Promotion Boards.
l Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting
additional data.
Proofread memorandums and request before distribution to senior officials.
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l Prepared over 400 employees for deployment in 2013.
l Audited workplace, employee and management policies and procedures.
l Maintained Human Resources supervisor's calendar and appointments.
l Developed innovative new-employee orientation programs, including safety training.
l Assisted employees with Human Resource questions and concerns.
l Maintained electronic and hard copy filling system.
Signals Intelligence Analyst, 07/2010 to 07/2011
United States Army – Fort Bragg, NC
l Produced daily intelligence reports on assigned area of operations for submission to deployed Special Forces.
l Advised Special Forces on current enemy tactics, techniques, and procedures via weekly intelligence briefings.
l Effectively used ESRI ArcGIS, ARCMap, FalconView, Analyst Notebook and QueryTree intelligence
software.
Women's Department Lead, 02/2008 to 07/2010
SHOE CARNIVAL – Conroe, Texas
l Ensured the Shoe Carnival team met daily expectations.
l Overseen the performance and appearance of the Shoe Carnival women's department and team.
l Provided elite customer service in a fast paced environment.
l Greeted numerous customers daily at front door, offering assistance with purchases.
l Maintained and restocked inventory in Women's Department.
l Served as a secondary cashier performing purchase and return transactions.
EDUCATION
High School Diploma: May 2010
Willis High School - Willis, Texas
Bachelor of Science: ACCOUNTING, Current
American Public University -
ACCOMPLISHMENTS
Served in the United States Army (July 13, 2010 - July 31, 2013)
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Awarded an Army Achievement Medal for my exceptional performance as a Human Resources Specialist.
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