Customer Service High School

KIMBERLY DALLAS

**** ******** ****** **. ? Sandy Springs, GA 30328 ? 678-***-**** ?

********@*****.***

Business Management/Call Center Specialist

Over 10 years of qualified customer service experience. Dedicated

performance driven professional. Expertise in business office support and

Microsoft Suite. Competent in interacting with diverse clients various

stations.

Awards: United Education Institute President's Dean List (2009-2010)

? Academic Achievement Club (2009-2010) ? Business Office Program Mentor

Professional Experience

Georgia Department of Revenue, Office of Special Investigations

Tax Examiner (January 2012-February 2014) Atlanta, GA

Perform routine evaluations after basic research for filed tax returns to

determine if a return is fraudulent or valid for release and serve

customers in a call center environment.

Tactfully communicate with taxpayers or their representatives of any

issues, requests, laws and regulations involving their returns to resolve

problems.

Investigate sensitive data such as tax returns, financial records, and

legal documentations to make sound judgment calls on adjusting, deductions,

or credit allowance on accounts when needed. Complete assignments by

deadlines while working under pressure.

Interview clients over the phone or in person to obtain additional

information on taxable income, deductible expenses, and allowances to

completely analyze returns to expedite processing and release of returns.

Patient and responsible in new employee training.

Efficiently examine and process returns while courteously educating

taxpayers on perfecting compliance for GA tax laws while providing

excellent customer service.

United Education Institute

Office Assistant (September 2009-October 2011) Morrow, GA

Responsible for overseeing management of department file rooms; ensuring

file accessibility, assist with creating and modifying student files.

Provide Financial Aid Advisors support with special projects and deadline

sensitive reports.

Maintained office machines and supplies; prepared student Financial Aid

entrance packets. Greet and direct internal and external guests.

Assisted in senior exiting conferences, closed out student files for

graduation, created invoices for Director of Financial Aid.

Accommodated Business Office Manager and other Administrative offices with

resourceful support when needed.

Monitored routine inventory of files in accordance to codes for auditing.

Increased flow and organization of department file rooms by 50% in 5

months.

Georgia Department of Revenue, Processing Center

Data Entry Technician (January 2005- December 2008) Atlanta, GA

Demonstrate reliable proficiency to key an array of various tax information

with high accuracy into the state database system in a production based

atmosphere.

Implement ability to meet production goals and deadlines while keying at a

high rate daily.

Follow through working independently with little supervision.

Cross trained on other tasks such as sales tax, check imaging, and mail

services.

Effective in meeting high standards of quality and productivity.

Core Competencies

?High Volume Call Center ?Type 60WPM/9000KSPH ?Publisher

?InContact Phone System ?Quickbooks

?Written/Verbal Communication Skills

?Customer Relations ? ADP

Education

United Education Institute ? Business Administration, 2010 ? Morrow, GA

Middle Georgia College ? Computer Information System Courses, 1999-2001 ?

Cochran, GA

LaGrange High School ? Diploma, 1998 ? LaGrange, GA

References Furnished Upon Request

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