Customer Service Registered Nurse
Resume:
ILSABE O’CONNELL
Chicago, IL 60625
*******@*****.***
OBJECTIVE: To achieve high levels of care and patient satisfaction at a non-profit
hospital where physical and psychosocial considerations are intertwined.
EDUCATION: (Currently enrolled) BSN completion program at North Park
University (expected graduation: May, 2015)
2013 Associates Degree, Nursing, Harry S Truman College of Chicago
1991 MA with Distinction in Art History, Univ. of Massachusetts, Amherst,
MA
1987 BS with Distinction in Political Science, University of Kansas,
Lawrence, KS
LICENSURE/CERTIFICATION: Registered Nurse, Illinois, License # 041411743, Exp. May 2016
ACLS (Advanced Cardiac Life Support), January 2013 –
present
BLS certificate, exp. 1/2016
AWARDS RECEIVED: HRSA Nurse Corps Scholarship*
st
1 Place, Truman Annual Anatomy & Physiology
Competition (2010)
PROFESSIONAL EXPERIENCE:
September 2013 – Present Staff RN, Covenant Home of Chicago, an
assisted living facility with over 45 residents. Strengths in
communicating with older adults with dementia, identifying
psychosocial needs and integrating them into overall care
plan, communicating and coordinating care needs effectively
with other team members and outside clinicians, astute and
thorough assessment writing, and taking initiatives to
improve care. Based on observed patterns, initiated an
evidence-based study to identify and reduce risk for falls
related to postprandial hypotension (after-meal BP
fluctuation) in adults over age 75. Led in-service training for
CNAs to improve knowledge and safety surrounding oxygen
delivery equipment.
2011 – 2013 Adjunct Professor, North Park University, Chicago, IL
Department of Art. Trained students to improve skills in
visual analysis, critical thinking and accurate communication
related to objects and their surrounding context. Promoted
development of detailed and accurate observational skills
and how to apply them in their chosen fields of interest.
Achieved consistently positive student evaluations and
above-average ratings on the Teacher Effectiveness
instrument.
2006 – 2012 P/T Merchandising Representative, Recycled Paper
Greetings & Papyrus, Chicago. Responsible for display,
inventory, seasonal promotion, customer service for up to 16
different accounts including Target, Walgreens, Whole
Foods, and Caribou Coffee.
OTHER EXPERIENCE: Worked with cerebral palsy and Alzheimer’s patients as a
CNA; attended Augustana College Human Cadaver Anatomy
Enrichment Program; trained by RN wound care specialist to
perform dressing changes on Stage III ulcers; administered
flu vaccinations at Park Ridge Senior Community Center
(Fall 2012); co-managed home-based business with
emphasis on using and training others to use illustration,
design and business software; basic proficiency in medical
Spanish, fluency in German.
VOLUNTEER ACTIVITIES: St. James Episcopal Church Healthcare Committee
member; former volunteer at Swedish Covenant Hospital
(ED & PACU); former volunteer at Friendship Center Food
Pantry; former volunteer at Atrium Healthcare & Covenant
Home of Chicago); program coordinator, Rogers Park Moms
Group; vice president of programming, Peterson Elementary
School PTA (Board member for 4 years).
CLINICAL ROTATIONS: 2nd Year (Weiss, Westlake, St. Mary’s, St. Joseph’s, St.
Bernard’s)
Provided care for two patients per clinical day including medication administration, wound care,
and assisting with blood products administration. Epic documentation
software training.
1st Year (St. Francis, Swedish Covenant)
patient care for 1-2 patients per clinical day.
*“NURSE Corps members help to transform lives and build healthier communities in
urban, rural and frontier areas by supporting nurses and nursing students committed to
working in communities with inadequate access to care.” – hrsa.gov Recipient
commits to two years of service at a hospital or institution catering to
underserved or underinsured clients.
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