Customer Service Insurance

Audrey Juanita Boyd

Durham, North Carolina *****

Cell: 510-***-**** Email: **********@*********.***

Objective

I have relocated to the area and plan to utilize my current skills in seeking new employment. My expertise

includes 20 plus years of transferable professional experience in administrative-operations and insurance

industry providing services that includes sales, marketing, business management, employee training,

communications, and customer service focus.

Professional Experience:

AppleOne Employment Services – April 2013 – December 2013 (Contract)

HIM, Highland Hospital –Contractor/Medical Records Clerk

Oakland, CA

Highland Hospital (Alameda County Medical Center) is a major public health care provider and medical

training institution recognized for its world-class patient and family centered system of care. Performed

duties required as a Medical Records Clerk in the Health Information Management Department. Additional

assignment in Retrieval of Information Department (ROI) which assisted patients, doctors, nurses and

third party vendors with patient information request from an electronic database.

New York Life Insurance - May 2012 – June 2013

San Ramon, CA, Agent

Secured knowledge of the company and products to advise exiting clients on the insurance policies that

best suits their individual needs; Remained active in seeking new clients and explaining types of coverage

they may find helpful;. Participated in formal and informal technical training of all product changes and

developments, and company and industry sessions as required; Manage a personal touch with clients

through presentations, questions and answer sessions, and profile analysis to determine the best path for

success for each individual.

State Farm Insurance – September 2010 – December 2011

Oakland, CA, Account Representative, LSA-5 limited

As an Insurance Account Representative duties perform were inclusive but not limited to the following:

Performed the management of client accounts for all insurances to include life, health, long term care,

auto, homeowners, annuities and commercial insurances. Maintained prompt, accurate, and friendly

customer service with client base which included responding to inquiries regarding insurance availability,

eligibility, coverage’s, policy changes, transfers, claim submissions, and billing clarification.

ABSMC – Tele-Care Department – January 2010 – February 2011

Berkeley, CA, Support Secretary

Coordinated and managed departmental policy and procedures for senior volunteers. Initiated the

resolution of all technical and administrative problems, and implemented a course of action. Assisted and

supported the development of goals and objectives while presenting to management when requested.

Department of Commerce - 4/2010 - 9/2010 (Seasonal-Contract)

Enumerator Crew Leader

Duties were included by not limited to the following; in field data collection and in implementing the

process for enumeration for the 2010 Census. Conducted group training sessions by request for

enumerators through verbatim training guides on procedures of collecting data and proper field technique;

Conducted planned observations and provided on-the-spot assistance. Complied daily reports of

completed to support the immediate needs of the assigned function.

OTHER EXPERIENCE INCLUDES:

Arola & Associates Insurance Agency January 2008 – August 2008

Pleasanton, CA, Sales Support

Dynamic Office & Accounting Solutions 8/2006 – 10/2008

City National Bank Operations Center - Proof Operator

Bankers Life – 01/2006 – 05/2006

Alameda, CA Account Representative

State Farm Insurance – 05/2002 – 11/2005

Oakland, CA, Marketing Specialist/Account Representative

Employment Gaps:

Employment Gap: January 2012 – May 2012: Unemployed due to Reduction in Workforce

Employment Gap: September 2008 – January 2010: Unemployed due to Reduction in Workforce

Employment Gap: December 2005 – January 2006: Unemployed due to Reduction in Workforce

Technical Skills:

Microsoft Office Suite (Power Point, Outlook, Word, Excel), 10-Key, Multi-line Phone Systems, Fax,

Printers, Scanners, Copiers, Binding Machine, Industry Software’s - 3M, OASGold, Lovesoft, Recruiting

software (Pop Test) and Kronos

Education:

Master of Business Administration/Marketing, University of Phoenix, AZ,

Bachelor of Arts in Business Management, Saint Mary’s College, Moraga, CA

Certified ABA Paralegal, Saint Mary’s College, Moraga, CA

Life/Health and LTC, License # 0D71786, California State Department of Insurance

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