Sales Customer Service

Karen Whitmore

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REAL ESTATE CUSTOMER SERVICE SALES PROFESSIONAL

PROFESSIONAL PROFILE

Dynamic Realtor / Investor with 20+ years of broad experience in residential sales and property

management. Successfully negotiated over 350 sales transactions in residential / commercial real estate

from 2005 to present. Specializes in real estate advanced financing (e.g. negotiations with home owners,

asset managers, private loans, and managing contractors).

International real estate investment projects Revenue for first year in startup business = $150k

Interior design and construction strengths Business formations (SS-4, LLC, and S-Corp)

REAL ESTATE SALES ACCOMPLISHMENTS

Owner and Manager of Commonwealth Property Maintenance LLC of 5+ employees that performed

a full range of inspections, property preservation services, maintenance work, repair rehab services, and

property management for personal and professional portfolio.

Accounts include but are not limited to: Wells Fargo, JP Morgan Chase, Washington Mutual, Citi

Mortgage, US Bank, Wells Fargo, Aurora, PNC Financial Services Group, Deutsche Bank, BB&T

Corporation, and Lehman Brothers Holdings, Inc.

Applies expertise in inspectional services, materials and design, purchasing, bids and quotes,

accounting, and accounts payable / receivable.

Utilizes advanced research skills to perform property due diligence (e.g. foreclosures, liens,

auctions).

Successfully completed multiple rehab properties in US and abroad. Overcame complex

construction issues such as lead-based paint, asbestos abatement, and structural modifications.

Cultivates entrepreneurial spirit with 9 years of experience as a Realtor (Century 21 & Hoskins Realty).

Received numerous accolades including: ranked 7th in Unit Sales, top 1% in New England, 2010

Generated a high volume of Comparative Market Analysis and Broker Price Opinions on a

monthly basis for 120+ properties (Hoskins Realty, Inc).

Created reports, CMA’s and BPO’s on all online and offline listings for price reductions to

compete with current market trends.

Prepared Offer to Purchase, Purchase and Sale agreements, Seller’s Addendums Schedule, and

coordinated documents for closings.

RÉSUMÉ CONTINUED

Karen Whitmore Résumé Page 2 of 2

CUSTOMER SERVICE & SALES ACCOMPLISHMENTS

Combined solid experience in account management, B2B advertising / sales, and a full range of

administrative and public relations skills to increase clientele and close sales.

Promoted e-commerce functionality to drive more customers to online order entry and query.

Increased revenues of 200+ assigned accounts by an average of 45% over the previous year.

(Laddawn Manufacturing).

Met individual budget and sales goals for assigned territory (Creative Safety Products).

Enjoyed assisting customers with database structure to achieve positive workflow (Automated

Business Development).

Networked and utilized personal network to source candidates for open positions.

Independent business development agent for www.Lendingtree.com and www.Realestate.com.

Adept computer skills with Internet and Microsoft Office (Word, Excel, Powerpoint and others).

WORK HISTORY

Owner / Manager • Commonwealth Property Maintenance • Boston, MA 2008 – Present

Realtor / Real Estate Sales • Century 21 • Travis Realty • Billerica, MA 2008 – 2012

Realtor / Real Estate Sales • Hoskins Realty Inc. • Tewksbury, MA 2005 – 2008

Account Manager • A&A Search • Hampton, NH 2005 – 2005

Business Development Rep. • Rainmaker Partners • Lowell, MA 2002 – 2005

Advertising Sales Rep. • Creative Safety Products • Shrewsbury, MA 2003 – 2004

Account Sales Rep. • Inside Sales Laddawn Manufacturing • Sterling, MA 1999 – 2003

Technical Support Consultant • Automated Business Development • Leominster, MA 1996 – 1999

Helpdesk Support Rep. • Teledata Communications, Inc. • Grafton, MA 1991 –

1996

AWARDS

2012 - Century 21 Gold Pacesetter Award 2011 - Century 21 Platinum Award

2010 - Century 21 Platinum Award 2010 - N.E.A.R. *Gold Top Producer Award

2009 - Century 21 Masters Club Award 2009 - N.E.A.R. *Platinum Top Producer

Award

*Platinum level = Individual volume = $10M+ and 50+ Sides

*Gold Award level = Individual volume = $7.5M – $9.9M and 35 – 49 Sides

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