Customer Service Registered Nurse
Resume:
Jolie Hoffman, RN
((
Taylor, Michigan 48180
313-***-****(h) or 313-***-****(c)
*****.*******@*****.***
SEEKING RN POSITION
I can offer your organization an honest commitment to culturally competent
and patient focused care. I will provide the organization with a sound
understanding of nursing knowledge and practice while providing patients
with the utmost compassion and sensitivity.
PROFESSIONAL QUALIFICATIONS
( Licensure: Registered Nurse, State of Michigan #470-***-****
( Acute Physical Medicine and Rehabilitation Staff Nurse experience
( Hospice RN Case Management experience
( Computer literate
( Strong organization and communication skills
( Dedication to promoting comfort, empowerment and a sense of well being
for the patient and family
( Remain calm and professional during times of critical need
( Readily develop rapport with patients, staff and physicians
NURSING EXPERIENCE
1/2014 - 4/2014 Residential Hospice ( Troy, Michigan 48083
RN Case Manager
( Instrumental in assisting President of Residential Hospice in
acquiring Affinity Hospice of Life
( Successfully managing a patient case load of 17 while maintaining
100% patient/family satisfaction
( Creating and establishing chart system for private residence
patients; improving communication among care givers, family members and
Residential Hospice nursing staff
Responsible for: Providing end-of-life care including comfort care and
symptom management. Assessing the ability of the caregiver to meet the
patient's immediate needs upon admission and throughout hospice admission.
Completing assigned visits; admissions, discharges, deaths and routine
nursing care based on staffing and patient/family needs. Providing after
hours on-call visit assistance. Ongoing support and education for patients
and their family during end of life care. Familiar with Hospice Palliative
Performance, Karnofsky Performance and Functional Assessment scales and
criteria needed for admission and re-certification into hospice. Actively
participating in IDG meetings and implementing/revising the Plan of Care to
meet the patient's and family's needs. Accurate and timely electronic
charting using HCHB PointeCare system
5/2013 - 1/2014 & 3/2012 - 10/2012 Affinity Hospice of Life (
Southgate, Michigan 48195
RN Case Manager
. Successfully managing a clinical team of 1 LPN and 3 CENAs with a
patient case load of 12
. Earning the "Whatever It Takes and Then Some Award" for excellence in
customer service
. 100% patient/family satisfaction for nursing care
Responsible for: Providing end-of-life care including comfort care and
symptom management. Assessing the ability of the caregiver to meet the
patient's immediate needs upon admission and throughout stay. Completing
assigned visits; admissions, discharges, deaths and routine nursing care
based on staffing and patient/family needs. Providing after hours on-call
telephone assistance and making nursing visits as needed. Ongoing support
and education for patients and their family during end of life care.
Familiar with Hospice Palliative Performance and Functional Assessment
scales and criteria needed for admission and re-certification into hospice.
Actively participating in IDT meetings and implementing/revising the Plan
of Care to meet the patient's and family's needs.
1/2011 - 5/2013 DMC - The Rehabilitation Institute of Michigan (
Detroit, Michigan 48201
Staff Nurse
. Member of RIM Evidence Based Practice Committee - Leadership projects
include: Decreasing Patient Falls in the Hospital Setting (group
project) and Rehabilitation of the Oncology Patient (independent
project)
. Volunteer for Unit Based Practice Council - Leadership projects
include: Improving Hand-Off Communication (independent project)
Responsible for: Providing care for patients with physical disability and
chronic illness. Assessing the physical, psychological, sociocultural, and
spiritual needs of clients and their families, as well as their educational
and discharge requirements in order to formulate nursing diagnoses.
Coordinating educational activities and using appropriate resources to
develop and implement individualized teaching and discharge planning.
Performing hands-on nursing care
by utilizing the nursing process to achieve quality outcomes for clients.
Coordinating nursing care activities in collaboration with other members of
the interdisciplinary rehabilitation team to facilitate achievement of
overall goals.
5/2007 - 3/2009 Oakwood Annapolis Hospital ( Wayne, Michigan 48184
Nurse Aide/Nurse Extern
Responsible for: Providing quality acute care nursing for adult to
geriatric patients while exercising the five steps of the nursing process.
Performing complete & focused physical assessment; alerting the RN to
changes. Assisting with nursing care plan; evaluating plan for
effectiveness of interventions. Assisting patients with activities of
daily living. Providing physical & emotional comfort. Obtaining vitals.
Ambulating patient. Monitoring & documenting Intake and Output.
Performing blood glucose checks. Obtaining and delivering specimens.
Answering call lights in a timely manner. Computerized charting.
Communicating with patients, family and hospital staff while protecting
confidentiality.
NURSING EDUCATION
8/2006 - 8/2009 Henry Ford Community College ( Dearborn, Michigan 48128
Major: Nursing Graduation Date: August
2009
Degrees earned: A.A.S. - Nursing, A.A. -
Liberal Arts
Dean's List, Nursing Academic Scholarship
Recipient
PROFESSIONAL ORGANIZATIONS
12/2012 - Present Associate Member of the Michigan Nurses Association
12/2012 - Present Member of the American Nurses Association
REFERENCES, LETTERS OF RECOMMENDATION AND SALARY HISTORY
Will be made available upon request
Contact this candidate