Customer Service Management

Mo Rahaman

Banker - BB&T

Fort Worth, TX

*****@*********.*** - 1-817-***-****

WORK EXPERIENCE

Banker

BB&T - Southlake, TX - 2012 to Present

Responsible for performing intermediate duties and support related to branch operational activities and

financial services

• Processing all new account transactions; assisting customers in their selection of various accounts and

financial services; cross- selling Bank's solutions and services; opening, maintaining and closing of Personal,

Business, and other account types

• Performing branch clerical duties; promoting business for the bank by maintaining good customer relations

and referring

customers to partners for new services; Guiding, training, and supporting less experienced bankers and branch

staff

• Experienced Teller, Cash Management, Cash Vault Management, New Accounts (Business and Retail), Safe

Deposit Box

Lease, Lines of Credit, Credit Applications, Certificate of Deposit, Money Market Accounts, Investments, 529

College

Savings, IRA, 401k Rollover, Retirement, Trust, Estate, Mortgage Loan, Home Equity Term Loan/ Line,

Business Deposit

Account, Business Line of Credit, Corporate Banking, Insurance Services: Life, Auto, Home

Banker

JP Morgan Chase - Tarzana, CA - 2007 to 2010

Worked with customers on a daily basis, meeting their banking needs and answering or referring their financial

questions to the appropriate supervisory individuals

• Accepted and processed customer deposits, withdrawals, loan payments, and credit card inquiries and

payments

• Maintained and balanced a cash drawer daily; secured the financial institution and responded to customer

inquiries regarding account balances; Exceeded monthly and yearly referral goals with 98% customer

satisfaction

EDUCATION

Bachelors in Accounting

Tarrant County College

2010 to Present

ADDITIONAL INFORMATION

Skills

Speak Bangla, English, Arabic, and Hindi Strong analytical, organizational, and problem

Excellent customer service skills solving/decision making skills

Drive to succeed in a fast-paced, high-volume environment Superior interpersonal communication skills

Strong presentation skills Ability to learn, apply and retain new information and skills

Professionalism and Detail Oriented Ability to handle multiple tasks simultaneously, prioritize,

Personal Ambition/ Resilience complete them in a fast paced environment

Results orientated, Good time management skills Ability to solve problems quickly, produce quality work and

Exceptional mathematical and analytical skills meet deadlines

Certified Banker Ability to work on cross-functional teams and interact with

Notary Public for the State of Texas all levels of management

Registered with NMLS Advanced knowledge of MS Word, Excel, Outlook,

Ability to work effectively in a team setting as well as PowerPoint, Access, 10-key typing, Client Central, PC

independently with minimal supervision Teller, AS400, Blue Zone, System X, Bank Pro

High degree of self-motivation/ self-starter Solving technical issues computers, mobile devices

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