Customer Service Project Manager

M ARIA GABRIELA HADDAD

C: 510-***-**** ******@*****.***

Education

Associate in Arts Degree B usiness

Berkeley City College

Emphasis in Accounting and Business Administration

Graduated May 2014.

Berkeley, CA, USA

B usiness Certificate Of P roficiency

Berkeley City College

Business/ Accounting

G raduated May 2014

Berkeley, CA, USA

H ighlights

Fluent in Spanish and English M icrosoft Office

Accounts Payables E xcel spreadsheets

Accounts Receivable M icrosoft Word

B udgeting and cost control PowerPoint

P roject management/ Coordinator M acs proficiency

Accomplishments

Improved office efficiency and customer service.

Helped the company save money or reduce costs.

Directed a team/group/organization.

Met deadlines consistently.

Buil t a new team/division (not just hi ring, also managing the

workflow) for the company.

Experience

Accountant Assistant August 2009 to P resent (Pa rt T ime)

AP and AR for Real Estate company and Architecture Company,

M aintain balance sheets, QuickBooks, Credit Control.

A u Pair, Cultu ral Care. August 2007 to August 2009 Piedmont,

C A.

Routinely picked children up from school and activities. Made healthy,

well-balanced breakfasts and lunches for the children. Recorded daily

activities, like behaviors, meals and naps.

Housekeeper Manager Assistant, E urobuilding Hotel August

to August 2007. Caracas, Venezuela .

2006

Monitored room availability managed weekly schedule, checked

rooms and others guest area. Customer service.

Accountant/ Administrator Haddad and Associates Real Estate.

J an 2001 to August 2006. Caracas, Venezuela

Coordinated all department functions for team of 10 employees.

C reated and maintain active files, plan meetings, t ravels and

conference calls. Process orders invoices and payments. Created and

maintain database records. Quarterly inventory report. Managed front

office operation, ordered office supplies and equipment. Maintain

weekly schedules for employees. Trained and supervise staff. Accounts

payable, Receivable and invoice. Project Manager/ Coordinator.

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