Customer Service Sales

GANESH SHARMA

Shiv Krupa HSC Anand Ghad Near Shankar Temple

Room no 480 7/8 Vikhroli Park Side Vikhroli West

Mumbai-400079

PHONE: 958-***-****

EMAIL: ******.**********@*****.*** /

PROFILE

An energetic, resourceful and highly dynamic senior customer support associate with a 4 years

accomplished career track known thought out the industry for delivering and sustaining revenue

and fort going within highly competitive Indian market. Exceptional communicator with a

consultative sales style strong negotiation skill exception problem solving abilities and a keen

client need assessment aptitude aggressively eventful opportunities develop focus and provide

tactical baseness solution

CAREER AND ACHIEVEMENTS TO DATE

CURRENTLY WORKING WITH CROMA THE ELECTRONICS MEGASTORE

Cashier (08th Oct., 2011 to present)

Croma has been launched by Infiniti Retail Limited, a 100% subsidiary of Tata Sons. It

efficiently and successfully runs Croma's retail operations in India. In addition, one of the world's

leading retailers.

We offer our customers over 6000 products across eight categories in a world-class ambience and

our offerings are growing every day. These categories include Phones, Camera, Computers,

Entertainment, Home Appliance, Kitchen Appliance, Gaming and Accessories. Great products

from some of the best brands ensure you an exciting shopping experience.

Our own label by the name of Croma is well recognized for offering innovative and unique

products that are hard to find. A diverse range of merchandise in various categories like kitchen

appliances, storage devices, MP4 players, air conditioners & lot more ensures you only the best.

From wide range of Croma branded products, you are bound to find something great that will

match up to your budget as well as personal requirements.

Job Description

Responsible for all aspects of customer service, making bank deposits, and securing store at

close. Carried out all assigned duties on a timely manner.

Responsible

Welcomed customers in a friendly manner, processed all transactions under stressful conditions.

Handled cash registers among other electronics devices to list of all customer purchases and

balanced cash desk at the end of the day.

Accomplishments

Several times named “Best Cashier of the Month” provided an excellent job performance and an

exceptional customer service.

Cashier

HOME TOWN (FUTURE GROUP )

Home Town has been exclusively created to make home-making process truly democratic,

worry-free and enjoyable .Here everything costumer need for home building, home renovating,

home improvements and home furnishing as well as all related services under one roof. The

largest home-making store of the country will strive to take care of costumer smallest

requirements –this is because we don’t just offer products and advice,we offer customer a

complete solution as well. Enjoy end-to-end services like design, selection, costing and even

finance and installation at costumers home with service and product warranties.

Responsibilities

-Handling cash in commercial Department.

-Doing billing OTC and SO for furniture, furnishing, home decor, crockery, ezone, supper

market, electronic, ozone, ozone,

tiles and iqip with 100% accuracy.,

-Worked on rem and sap.

-Handling customers problem on phone and floor

Key Achievement.

- Consistently surpassed all personal targets within deadline & budget.

- Key advisor on implementation of successful company policy.

Haypercity retail india ltd.

CASHIER (from2007 to2010)

HyperCITY is a shop that offers products sourced from both local and international markets.

The product range covers: Foods and Grocery, Home ware, Home Entertainment, Hi-Tech,

Appliances, Furniture, Sports, Toys & Fashion.

Responsibilities

- team leader. Handling team

-Billing on front desk.

-Taking payment by credit card debit card, cheque, Bajaj finance.

-selling product on cash counter

Key Achievements

- Consistently surpassed all personal targets within deadline & budget.

- Key advisor on implementation of successful company policy.

QUALIFICATIONS

H.S.C. Certificate Examination

2007 UP Board

S.S.C. Certificate Examination

2005 UP Board

SKILLS

- Extensive sales and business development skills.

- Excellent strategic, marketing and promotion skills.

- Excellent leadership networking and communication skills.

- Natural ability and flair to manage multiple projects simultaneously.

- Excellent problem-solving and analytical skills.

- Extensive planning and organizational skills.

KEY COMPETENCIES

- Ability to engage at all levels, encourage and motivate others.

- Analytical: Quick to identify potential problems, prioritize and respond.

- Natural determination, drive, flair and readiness for a challenge.

- Confidence, diligence, and ability to take on challenging roles.

- Calm and assured in sensitive and pressurized situations.

- Natural ability and pride in the provision of high standards of service.

- Highly efficient, pragmatic and results-orientated.

PERSONAL DETAIL :

- Date of Birth : 02/10/1985

- Nationality : Indian

-Languages : English, Hindi, Marathi

Date :

Place : Mumbai

(Ganesh Sharma)

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