Customer Service Technical Support

{Shaunte Ferguson}

Help Desk Technical Support Hardware Repair Technician IT Specialist Network

Administrator Customer Service Agent

Educated and motivated IT specialist, quick to ramp up with any existing development platform and perform

design, coding, debugging and testing application and system software.

SUMMARY OF QUALIFICATIONS

• Experience in a simulated environment with network administration responsibilities, such as setting

user permissions and passwords using Group Policy in Active Directory environment.

• Experience setting up and maintaining networks on Windows Server 2003/2008 and configuring

peripherals such as: printers, scanners, and fax machines.

• Familiar with the Open Systems Interconnection (OSI) model and setting up entire virtual

networks.

• Knowledge of sub netting IP addresses using CIDR notation.

• Experience in a virtual environment troubleshooting computer hardware and software – remote and

desktop support.

• Advanced in the Microsoft Office suite using Word, Excel, and PowerPoint.

• Excellent communication skills with the ability to explain technical information to people at all levels

while providing superior customer service.

• Operating system installation, configuration and troubleshooting in a Windows 7 environment.

TECHNICAL SKILLS

OPERATING SYSTEMS: Windows XP, VISTA, 7, Server 2003, 2008

SOFTWARE: Microsoft Office (Word, Excel, PowerPoint), Avast Anti virus

HARDWARE: Cisco routers, switches, and hubs; coaxial, cat 5, fiber optic, Ethernet cabling; modems, printers,

Hard drives, motherboards, processers, power supply.

NETWORKING: LAN, WAN, VPN, SAN, Ethernet, TCP/IP, SMTP, POP, POP3, IPsec, IMAP4

EDUCATION

Associate of Science, Computer Information Science – Computer Networking

Everest University

January 2014 Graduate Tampa, FL

Relevant Classes:

• Network Operating Systems (client & server)

• Network Infrastructure

• Network Management

• Computer Hardware

•

Computer Programming

PROFESSIONAL EXPERIENCE

Triborough Bridge & Tunnel Authority

Temporary Bridges & Tunnels Officer

March 2013 – October 2013 New York, NY

• Proficiently operated the departments’ toll collection equipment according to procedure.

• Accurately register vehicles and collect proper toll amounts from motorists.

• Provided drivers with directions and redirection details for selected customers.

• Detailed and reported accidents, assisted with disabled vehicles either on the highway or within the

tunnel facility property while maintaining the flow of traffic while on duty

{Shaunte Ferguson}

United Staffing Systems, (Cablevision Call Center) Newark, NJ

Customer Relations Coordinator

March 2005 – October 2006 Newark, NJ

• Answering inbound calls

• Assisting customers with their accounts and various general inquiries

• Promoted various Cablevision products and premium packages

• Troubleshoot equipment issues with customers

• Arranged and dispatched appointments for field technicians

Contact this candidate