Project Manager Quality Assurance

ARIF SYED PMP, ITIL *** HALLS MILL DRIVE, CARY, NORTH CAROLINA 27519 919-***-**** ********@*****.***

Experienced leader with a proven track record of achieving exceptional business results built on strong

Program management expertise with technical skills, transformational leadership, and business management

skills – Goal driven with a strong history of setting and executing strategy and managing cross –functional

teams to meet corporate and business outcomes.

• Over 10 years of project management experience in IT and Healthcare IT.

• Managed HW/SW engineering programs of over $5M budget -Led culturally diverse large global teams.

Key Skills

Change Methodologies Team Management Healthcare Exchange/AARA Agile Methodologies

Vendor management Metrics Reporting Operations Management Process Improvement

Strategic Planning Risk Management P&L SOW/RFP management

Issue management Healthcare IT Release Management

CAREER HISTORY

NTT Data Inc. - Sr. Manager Advisory services (2013-Present)

Senior member of the Advisory services team focused on program/Project management and portfolio

optimization. Providing innovative services for system development, Implementation, and engineering

projects. Streamlined and automated the business processes to drive improvements in profitability and

operational performance.

Managed Business readiness program for IT and Business projects of Federal health exchange implementation

at BCBSNC.

Identified and planned delivery of multiple projects in agile environment for Health care reform and HIE

readiness.

Coordinates authoring of RFP for New York state IT transformation initiative – Total contract value >$10M

Contributes in developing NTT Data’s portfolio/ Project management framework.

INTUIT - Program Manager - 2011-2013

Led product management and engineering team efforts to manage priorities and project selection criteria to focus on

critical few and improve Product life cycle management process for quicker product delivery. Identify areas to improve

and implement new operational mechanism to establish accountability, improve efficiency, and reduce friction among

teams.

Improved the yearly product release from 3 to 5 in Agile/Scrum environment with7 week release cycle.

Increased number of active portal user from 9M to 15M in3 years

Managed operational budget >$5M of engineering team.

Drive program level collaboration with engineering, sales, and support, implementation, and product teams to

remove barriers and facilitate positive outcomes.

Managed communication about portal program with comprehensive reporting for resource, change,

dependencies, and risk management.

Established transparency and accountability by identifying Key Metrics and establish PMO processes for data

driven decision making.

Led the initial planning and implementation of Salesforce.com for 200+ users. Admin level knowledge of

SFDC.

INTUIT - Senior Project Manager – 2010 -2011

Led the global cross functional team of 30 + to design, develop, test, Integrate, and implement patient communication

portal in agile environment by facilitating product owners and scrum masters interaction, and managing expectation of

diverse stakeholders including external customers.

Successfully led the transition from water fall to agile methodology. Developed transition plan, coordinates

training, and implement new tools to improve adaption.

ARIF SYED PMP, ITIL 408 HALLS MILL DRIVE, CARY, NORTH CAROLINA 27519 919-***-**** ********@*****.***

Delivered new features of easy signup, Rx refill, and online bill payment’s seamless integration with GE’s

centricity PM and EMR systems. Resulted in $1M new yearly revenue.

Manage end to end process for patient portal integration with EMR systems by driving weekly release

meetings, facilitating back log grooming and sprint planning sessions to keep team focused on critical tasks

that are aligned with product strategy.

Coordinates end-to-end management and tracking of progress, issues, and dependencies for 5 Scrum teams,

resource planning, vendors, phases, and projects.

Developed project plans, risk/issue logs and project business cases. Facilitated process-design sessions and

conducted user interviews for data migration projects.

IBM CTG

Technical Project Manager – Software Integration & Development (2004- 2010)

Led the Large engineering projects to developed IBM xSeries server. Coordinate efforts of Microsoft and other

vendors to drive preload development of windows and other operating systems for IBM x86 and blade systems.

Oversee full-scope software & HW integration projects by devising project plans and timelines, managing

deliverables, preparing status reports, and steering testing and quality assurance.

Project managed efforts to deliver customized hardware and software solutions to IBM clients such as Cisco,

Walmart, and US navy.

Developed RFPs, author Statements of Work, determine technical requirements, and coordinate pre-sales

efforts.

Championed development and introduction of new tools for IBM manufacturing process eliminating third-

party tools and saving $500K per year.

Effectively coordinate seamless and unified efforts among offshore development and test teams in Taiwan,

India, and China.

Represent functional organization in cross-functional team driving $250M project of new data center.

Effectively represents development organization in business unit level Operation planning by providing

accurate estimates for resource planning and other developmental expenditures and monitoring budget to track

progress.

IBM CTG

Team Lead – Software Quality Assurance (1999-2004)

Led the team consisting of 7 technical resources for manual performance testing of IBM xSeries and blade server.

Implement new process for testing quality initiatives to guarantee. Delivery of top-quality products.

Managed QA activities of third party Hardware products such as Network cards, fiber channels, routers and

storage devices with IBM HPC and blade servers.

TECHNICAL SKILLS & EXPOSURE

SCRUM, Backlog Grooming, User stories management, SDLC, Agile, Kanban, Lean startup, Rally, SharePoint,

Planview, Visio, Salesforce, MS office,IBM, Rational suite, Visual Basic, HTML, Windows Data Center, Windows

Storage Server, Redhat Linux, IBM Blade servers, IBM SAN, Desktop imaging Virtualization, Exchange server, JEE,

Oracle, .NET

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Business Administration in Finance and International Business, Florida International University, Miami,

Florida -1999

PMP Certification, Project Management Institute - 2007

ITILv3 Certification, Exin - 2012

Agile -CSM course work – IBM – 2004/ Intuit -2010

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