Customer Service High School

Veronica Villanueva

**** *. ****** ********, ** 60402

Phone: 630-***-**** Email: *********************@*****.***

Objective:

To explore all levels of my work experience and use my skills to broaden my horizons in new fields of the

corporate world.

Experience:

Elmbrook Healthcare and Rehab Centre [Admissions Assistant/Receptionist]

Elmhurst, IL [October 2013- Present]

● Responsible for completing daily census

● Paperwork, filing, and mailing duties

● Admission/Discharge logging

● Chart Completion

● Trained in all positions needed to work in a health and rehab centre

Party Stop [Merchandiser]

Downers Grove, IL [December 2012 January 2014]

● Responsible for opening and closing store

● Merchandising ordering new and current products

● Cash handling responsible for opening and closing registers

● Focusing on customer experience and making sure the customer is fully satisfied

● Responsible for creating and building displays to showcase products

Francesca’s Collections [Boutique Key Holder]

Oakbrook, IL [February 2012- November 2012]

Responsible for opening and closing boutique

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Cash handling; responsible for opening and closing registers

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Inventory and shipment control; keeping products fully stocked and up to visual standards

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Focusing on customer experience and making sure the customer is fully satisfied

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Responsible for creating and building displays to showcase products

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Sears Holdings [Electronics Sale Consultant]

Oakbrook, IL [October 2012- February 2012]

Selling televisions and other high value electronics on a commission basis

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Focusing on customer satisfaction and making sure that I provide them the full experience

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Cash handing; responsible for opening and closing registers

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Focused on opening credit applications and responsible for selling protection agreements on TVs

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Staying up to date on all the latest technology and how it will benefit the customer

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Best Buy Mobile [Sales Consultant]

Riverside, IL [July 2011- October 2012]

Responsible for activating and upgrading phones

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Knowledge of all carriers wireless plans and how they benefit the customer

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Maintain the departments visual appearance and keeping product stocked

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Working with representatives from different cell phone carriers

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Focusing on customer experience and satisfaction with new phones

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Cash handling and cashier duty

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Education:

East-West University

Chicago, Illinois [Currently Attending]

I am currently enrolled as a junior majoring in English and Communications.

● President and founder of the TOMS On Campus Club

● Student Ambassador; getting incoming freshman acquainted with the school as well as

volunteer work

Morton West High School

Berwyn, Illinois [August 2007-June 2011]

High School Diploma, GPA: 3.5

Skills:

Cash handing skills

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Computer literate

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Bilingual - Spanish/ English

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Excellent customer service and communication skills.

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Proficient in Word, Excel and PowerPoint

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* References available upon request.

Contact this candidate