Administrative Assistant Customer Service

**** *. ****** ****** 404-***-****

Atlanta, GA 30310 ********@*****.***

Chondra Kelley

Over 15 years experience working in the administrative field. Goal oriented

individual with strong leadership capabilities. Organized, highly

motivated, and detailed problem solver. Proven ability to work unison with

staff, internal, external and upper management.

* Demonstrated success and experience in Legal Assistant/Paralegal,

executive administrative assistance, customer service, program and

office management.

* Tracking and managing files, scheduling meetings, depositions and

conferences, handling electronic expense reports to include data entry

in to Quicken, filing, scanning copying and faxing.

* Maintaining and processing client records, files and legal documents

* Advanced organizational and time management skills

* Superior verbal and written communication skills

* Proficient in Microsoft Office Applications (i.e. Word, PowerPoint,

Outlook, Excel) Quicken, Lexis Nexis (beginner), Amicus

* Typing 75 wpm, 10,000 + keystrokes

September 2011 - April 2014 Slater & Wilensky, LLC Attorneys at Law

Atlanta, GA

Paralegal

* Handle the everyday logistics of the office, i.e. scheduling

appointments, intake of clients.

* Respond to potential client callers regarding possible cases, work

cases from start to settlement to include preparing demand packages

for personal injury cases.

* Order and review medical records to compile a demand package for

personal injury cases.

* Draft letters, demands and complaints. Draft discovery and answer

requests.

* Provide information to callers, compose and type routine

correspondence, read and sort mail for President

* Conduct recorded statements with or without supervision from attorney.

* Data entry of correspondence and legal documents in client profiles

management system.

* Manage calendar and assist in meeting all deadlines.

* Manage the business and trust accounts to include disbursal of all

checks for office/ client related expenses and settlement checks.

June 2004 - November 2010 Department of Community Health /Public

Health Atlanta, GA

ADAP Team Leader

Managed the daily operation of the Statewide Aids Drug Assistance Program

(ADAP)

. Managed a professional staff of three employees providing quality

assurance, programmatic and fiscal monitoring for the ADAP.

. Reviewed applications for eligibility and completeness received from

participating health departments and approved agencies.

. Approved applications that meet established eligibility criteria.

. Review monthly invoice/expenditure report and supporting

documentation received from the ADAP provider/contractor.

. Maintained financial, personnel, or related records of the

program/operation

. Maintained confidential client information in accordance with DCH

policy and procedures.

. Maintained data required for the completion of the CARE Act Data

Report (CADR). Submits completed CADR to supervisor as required.

. Completes assignments associated with the preparation for the annual

ADAP audit, as well as assist in the audit follow up to ensure

compliance.

. Conduct programmatic motorizing of ADAP sites. Completes monitoring

within two weeks of the programmatic monitoring event and submits

reports to supervisor.

. Provided training and technical assistance to clients, third party

vendors, and others within the organization.

. Served as a liaison between the program/administrative/technical

operations, program management, and clients. Solves problems

independently based on knowledge of operation.

. Responded to incoming mail, phone calls and electronic requests;

initiates and prepares documents in support of program/operation.

. Worked with staff to identify district/agency problems regarding ADAP

and identifies solutions or appropriate training.

. Established and maintained organized, accessible and current systems

according to program/policies and procedures.

. Attended at seminars, conferences and job related trainings ad s

required.

. Created and maintained a high performance environment characterized

by positive leadership and strong team orientation.

October 2000 - July 2003 Lucas Group Atlanta, GA

Executive Administrative Assistant

. Provided clerical and secretarial support to upper level management as

well as

twenty-seven recruiters.

. Reported directly to Senior Managing Partner.

. Processed all incoming applications for services.

. Maintained rotation book (ad responses, personal responses, and letter

referrals).

. Distributed and sent out mail, FedEx, UPS, courier packages.

. Controlled inventories of printing and office supplies within budget.

. Prepared contingent, non-contingent and flat rate fee agreements.

. Implemented training course for new recruiters and support staff.

. Maintained employee records and new hire paperwork.

. Sent completed paperwork to corporate office in a timely fashion.

. Maintained and complied recruiter stats for quarterly reviews.

. Prepared and kept a record of all travel and expense reports.

. Completed collection reports weekly, which sometimes included making

collection calls.

. Completed payroll reports semi-monthly.

. Any special projects or errands as requested.

. Kept, branch neat, clean, and orderly at all times.

. Always maintained confidentiality.

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