Customer Service Manager
Resume:
Shannah Marie Bowers
*** **** ******* ****** ****: 623-***-****
York, Pennsylvania, 17401
********@***.***
July 9, 2014
EDUCATION:
York College of Pennsylvania Expected Graduation: May 2014
Major: Bachelor of Science, Psychology Dean’s List: Fall 2011, Spring 2014
GPA: 3.21 (B average)
CAREER OBJECTIVE:
To obtain an entry level position within a company that would allow me to help individuals improve their
everyday needs while being able to apply my knowledge of educational strategies and therapeutic techniques in
hopes to better prepare me for my goal to become an occupational/clinical health psychologist.
PROFESSIONAL SUMMARY:
• More than seven years of successful experience in customer service. Supported by recognized
capabilities to cooperate well with others, abilities to maintain relationships with current and previous
management and coworkers, and customer acknowledgements to my pristine hospitality and efficient, hard work
ethic while on the job.
• Very approachable and open to new ideas, always motivated by being conscientious of my actions and
those around me, and demonstrates strengths in both team building and working as a team while displaying an
extroverted attitude.
• Easily adaptable to new computer systems, equipment, and techniques.
EMPLOYMENT HISTORY/ EXPERIENCE:
Waitress/ Server
The Stonegrille and Tapehouse, York, Pennsylvania May 2014-Present
Summer Internship
Bell Socialization Services Inc.-ACT, York, Pensylvania May 2013-August 2013
• Co-lead Cooking group and Mental Illness and Substance Abuse (MISA), Peer group
• Medication delivery to clients in the community
• Transportation of clients and shop with clients for group necessities
• Shadow co-workers in therapeutic settings
• Observe/sit in with psychiatrist during sessions and participate in group meetings
Bartender/ Waitress/ Server
Country Club of York, York, Pennsylvania June 2011-Present
• Shift leader (scheduling staff, inventory, composing organizational lists, supervising staff duties)
Waitress/ Server
The Cove, York, PA April 2012- February 2013
RELEVENT COURSE WORK:
Adult and Child Psychopathology Developmental Science Fundamentals of Biopsychology
Counseling Theories Psychological Testing and Assessment Social Psychology
Brain and Behavior Leadership/Group The Family
Family Violence Psych aspects of Aging History and Systems
LEADERSHIP ACTIVITIES/ CLUBS:
Associate Member, Best Buddies Fall 2011 – Spring 2012
Psychology Club, Member Fall 2013 - Spring 2014
Shannah Marie Bowers
228 West Jackson Street Cell: 623-***-****
York, Pennsylvania, 17401
********@***.***
References
Carla G. Strassle, Ph.D.
Associate Professor of Psychology
Department of Behavioral Sciences, LS317
York College of Pennsylvania
441 Country Club Rd., LS317
York, PA 17403
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Psychology Professor and Academic advisor.
Mary Kay Reed, Ph.D.
Associate Professor, Psychology
Appell Life Sciences Building, Room 339
York College of Pennsylvania
441 Country Club Rd., LS317
York, PA 17403
*****@***.***
Professor of Developmental Sciences, History and Systems, and Senior Seminar
Garrett Brown – Supervisor
1400 Country Club Road
York, PA 17405
(717) 515- 8563
Manager and trainer
Contact this candidate