Customer Service Staff

TIM ALFORD

**** ***** ******** **** **** ****, Burlington, Ontario L7S 2J9 (C) 9 05 -520 -5184 ****@*********.***

Professional Summary

Dependable leader bringing management experience and a willingness to take on added responsibility

to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex

problem solving skills. Skilled Operation Manager with solid experience managing all levels of multiple

projects including budgeting and administration.

Skills

Exceptional interpersonal communication Customer service- oriented

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Effective leader Organized

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Employee scheduling Deadline- oriented

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Staff training/development Conflict resolution

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Consistently meet goals Client account management

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Efficient multi- tasker Budget development

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Project management

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Work History

Event staff and statistics

McMaster University – 1280 Main St W, Hamilton Ontario 08/2008 to Current

l Trained numerous staff.

l Worked with various people recording sports statistics in Volleyball, Basketball, and Football.

l Partnered successfully with the event staff to produce accurate and time efficient stat sheets

Owner and Operator

A&M Aquaponics Inc. – 480 Grays Rd Unit 1 08/2012 to 05/2014

l Owned a new technology of farming using aquatic life and vegetables.

l In charge of daily operations, organization, procedures, sales, certifications, schedules, accounting,

business meetings, and working with various individuals.

l Spearheaded cross- functional initiative to achieve a new farming method and the first commercial

system of its kind in Canada.

l Trained, coached and mentored staff to ensure smooth adoption of new program.

Salesman and Marketing coordinator

A&A Exhaust Systems – 480 Grays Rd 01/2010 to 12/2013

l Created new revenue streams through an online store and online marketing.

l Developed and rolled out new policies.

l Exceeded company objectives with new ways to earn revenue.

l Worked directly with customers to ensure a healthy business relationship.

Education

Bachelor of Arts: Sociology

McMaster University - 1280 Main St W Hamilton, Ontario 2009

certification: Smart Serve

Mohawk College - 135 Fennell Ave W, Hamilton, Ontario 2008

certification: level 1 coaching

Mohawk College - 135 Fennell Ave W, Hamilton, Ontario 2010

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