Customer Service Human Resources

Elizabeth D. Alvarez

*** *. ***** **. ********, IN 46319

219-***-**** ***********@*******.***

EDUCATION

Keller Graduate School of Management Merrillville, IN

Master of Science in Human Resource Management Expected Graduation: December 2013

Current GPA: 4.00 / 4.00

Relevant Coursework: Benefits, Staffing, Employment Law

Purdue University Calumet Hammond, IN

Bachelor of Art in Management Graduated: May 2011

Majors: Human Resources and Business

GPA: 3.83/ 4.00

Relevant Coursework: Benefits, Staffing, Employment Law, Leadership, HR Internship

Honors: Outstanding Student Award (8x), Deans List, Semester Honors

WORK & LEADERSHIP EXPERIENCE

Independent Insurance Agent (Self-Employed) Griffith, IN

Agent – Health, Life & Accident January 2013 – Present

• Concentration on Individual Health (On/Off the Marketplace), Medicare Supplements &

Medicare Advantage with carriers such as UHC, Assurant, Anthem, BCBSIL, Humana

• Current client list: 75

Agent – Property & Casualty July 2014

• Completed Pre-Training Classes

• Successfully Pass the Indiana State P&C Test

Antonio Xavier Holding Corp. Chicago, IL/Hammond, IN

Office Manager / Human Resources Manager January 2008 – December 2012

• Hires contractors for refurbishing apartments and offices / Payroll administration

• Background checks on contractors and tenants / show apartments / leasing rentals and office

space

• Coordinate Auction House sales

• Retrieve auto salvage and court order titles from State

• Mail merge letters / Correspondence / Customer Service point person

Griffith and Hammond Public School Systems Griffith and Hammond, IN

Substitute Teacher September 2011 - Present

• Substitute teacher for grades K-12

SKILLS, ACTIVITIES, VOLUNTEER & INTERESTS

Computer Skills: Microsoft Word, Excel, PowerPoint, Access, Outlook

Activities: Conducted Peer Tutoring / Recipient of the Thomas Crowell Business School Award (2x) /

Nominated and Selected for Who’s Who Among Students in American Universities and Colleges /

Former Member of Local Chapter of SHRM / Member of Alpha Mu Alpha (National Marketing Society)

Training: Conflict Management and Personnel Supervision

Volunteer Work: United Way / Greater Works Outreach Program / Woman’s Shelter / Light the Night –

Leukemia and Lymphoma Society

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