Customer Service Representative
Resume:
Christina D.Crenshaw
Dallas Tx,75232
Cell972-***-****
********@*****.***
Objectives:
To secure a challenging position that will help me continue my professional development, and
allow me to utilize my current skills to help a company hit projected targets.
Education:
Graduated from City Foster High School June 1999
Profile
• Years of succeeding in customer experience.
• Trainer
• Foster team motivation
• First Call Resolution Trained
Synopsis of Achievements
• Efficient Phone etiquette
• Assisted with 4% growth per quarter of collection revenue
• Increasing customer satisfaction survey results, which resulted in reduced repeat
calls
Experience
RealPage
Account Receivable Customer Service Representative (November 2011 – October 2013)
• Initiate a high volume of collection calls on past due accounts.
• Receive 70-80 inbound calls throughout a full day of work consistently.
• Independently analyze each assigned account and execute a plan for collection
and reconciliation appropriately.
• Negotiate payment arrangements and payment reconciliation.
• Accountable for all aspects of contacting clients, account reconciliation,
including billing research, credit request submission and cash application
analysis.
• Interact frequently with inter-departmental associates for the purpose of resolving
outstanding issues.
• Work closely with management teams to maximize collections and provide
weekly reports to interpret and understand contract terms.
• Perform related duties and special projects as assigned.
Barrett Daffin Frappier Turner & Engel
Customer Service Representative (08/2009 – 01/2011)
• Respond to inquiries from clients, debtors and attorney’s regarding foreclosure
procedures.
• Responsible for all administrative and operational functions required to
process files completely to meet all legal requirements within the law
firm.
• Provided information to 3rd Parties regarding 3rd Party Sales.
• Recorded bankruptcy information Requested payoff and reinstatement
quotes.
• Reviewed and prepared Notices of Default and Acceleration to be mailed.
Countrywide (6/2004- 2/2009)
Home Retention Division Account Manager (2008-2009)
• Answered mortgagors and 3rd party inquiries regarding real-estate loans.
• Found solutions for customers who are encountering temporary financial
hardships.
• Resolved customer issues by identifying reasons for default and
establishing promises to pay.
Customer Service Representative (02/2006-2008
• Collected mortgage payments, outstanding fees, and corporate advances
• Received and responded to customer telephone inquiries regarding
real-estate loans in a high call volume call center.
PBX Operator (06/2004-02/2006)
• Maintained departmental quality and productivity standards. Cross
referred a variety of countrywide products and services.
• Completed inbound and outbound calls to current customers and corresponded
with customers via email communication
Skills
Microsoft Word
Systems BAS
EXCEL
Lotus Notes
Epicor
OMS
PowerPoint
AS400
PeopleSoft
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