Human Resources High School

Christian C. Gaitan

Bi-lingual Human Resources professional able to provide essential vision to

hospitality operations; leading and maintaining proactive hands on

performance resulting in the ability to anticipate and identify challenges

before impacting guests or operations, additionally heavy interest in

improvement and development of team members to enhance experience and

performance to exceed guest expectations.

Professional Experience

1

HUMAN RESOURCES COORDINATOR

Acqualina Resort & Spa on The Beach "Elegance on the beach" - Sunny

Isles, FL May 2011 - May 2014

. Forbes travel guide five star award 2013 2014

. AAA five diamond award 201*-****-**** 2014

. Coordinated aspects of recruiting, interviewing, new hire on boarding

. Developed recruitment relationships with local and top rated

hospitality schools to establish internship program and potential

full/part time new hires for the resort

. Hosted employee of the month receptions, new hire orientations, off-

site presentations to include job fairs

. Coordinated /hosted employee events to include summer picnics, end of

the year celebration, town hall meetings, "fresh eyes" (45 day new

hire review)

. Developed and Lead of employee cafeteria committee to promote and

enhance employee venue

. Strategically connected with departmental managers to ensure staffing

levels were accurate with departmental needs for upcoming

business/seasons

. Administered employee 90 day & annual reviews to ensure accuracy of

numerical content and employee feedback/content

. Trained bartenders, servers, server assistants for the opening of

"Piazzetta Restaurant"

. Attended FORBES employee trainings for all departments to refresh and

provide service oriented trainings

. Coordinated/Hosted trainings for F&B departments to ensure compliance

with state food & beverage inspections

. Executed investigations and several interviews to ensure and show fair

and successful conflict management

. Worked alongside HRD to provide employee counseling and motivation

meetings

. Ensured company's "Dream Maker" culture was kept alive by developing

sets friendly refresher campaigns

. Created and developed employee weekly newsletter mentioning all

upcoming and past crucial information to the employee

. Coordinated resort internship program for all departments

. Worked alongside IT/Marketing department to ensure HR used latest

branding technology when creating flyers, signs, employee recruitment

branding, any other HR function

. Worked closely with Housekeeping to ensure quality of employee

uniforms and identify deficiencies

. Worked alongside engineering department to ensure all employee public

areas were up to OSHA standards

. Handled/developed employee incentives program called "Acquadollars" a

based on performance model in which employee was given dollars to

redeem for special prizes

. Coordinated leave of absences to include FMLA, STD, LTD and also

handled WC claims

. Partnered with ADP to ensure compliance for all aspects of employment

law and risk management

. Developed relationships with more cost effective businesses to

purchase supplies and all HR needed equipment to execute HR functions

. Handled employee exit interviews, employee exit checklist

. Processed all PAF forms for employees to ensure signatures and proper

content is included

. In charge of all employee bulletin boards

. Experienced knowledge with Microsoft Office, ADP payroll, Taleo

recruitment interface, Hotsos, Online recruitment interfaces,

University recruitment interfaces

LEAD SERVER / BARTENDER / BANQUET CAPTAIN

Williams Island Country Club "The Florida Riviera" - Aventura, FL

May 2005 - May 2011

. Key employee for all aspects of the restaurant operation

. Worked all 3 outlets to include pool side restaurant, casual dining,

upscale dining

. Worked as food runner, server, bartender, delivery service, lead

trainer

. Developed relationships with country club members to anticipate their

service

. Executed high quality service to ensure all members understood menu

contents, market prices and changes

. Able to break down wine menu to residents not as experienced with wine

service

. Suggested menu specials to executive chef based on feedback and

restaurants food trends

. Created a "cocktail of the week" special with connection to Williams

island to increase bar sales

. Worked alongside Michael Kampy Director of F&B

. Assist in the grand opening of "The Caf " trained

servers/bartenders/food runners (Casual dining)

. Assist in the grand opening of "The Island Club" trained

servers/bartenders/food runners (Fine dining)

BANQUET & EVENTS EXPERIENCE

. Corporate outings, holiday/seasonal executive diners from 20-50 guests

. Wedding receptions for upwards of 100+ guests

. Special occasion dinners and luncheons for private clients and

corporate entities

. Bar mitzvahs and tennis mixers/functions for upwards of 60+ guests

. Traditional cultural dinners with themed musical entertainment from 50-

200 guests

TALENT RECRUITER

New Image Marketing Group "Nightlife Marketing Group" - Miami, FL

May 2007 - May 2008

. Responsible for recruiting of all street team employees

. Recruitment of top talent including DJ's for marketing group

. Assisted in online marketing of events and concerts

. Maintained payroll data base of all partners to include promoters,

DJ's, accounts payable staff

. Event main point of contact for cash drops. reservations & VIP

packages

. Assisted General Manager to all aspects of operation

EDUCATION

Florida International University

. B.S Human Resources Management

Miami Dade College

. A.A Business Administration

American Senior High

. High School Diploma

Hospitality Human Resources Association

. Member 201*-****-****

References

. Available upon request

17400 NW 68 Ave #419

Miami, FL 33015

*********@*****.***

305-491--9943

Contact this candidate