Customer Service Administrative Assistant
Resume:
Hannah Lempera
Noblesville, IN
************@*****.*** - 317-***-****
WORK EXPERIENCE
Director of Marketing
Advocate Merchant Solutions - Fishers, IN - December 2012 to June 2014
Identified and developed strategic marketing initiatives to engage merchants and agents and to create new
sales opportunities.
Worked closely with AdvoPay’s customer service and engagement team to develop and implement strategies
for reducing merchant attrition and increasing brand awareness within the exiting merchant base.
Developed the company’s brochure and vertical market slicks.
Created infographics and other training materials utilizing Photoshop, InDesign, and Illustrator.
Maintained the company’s social media sites including Facebook, Twitter, Google Plus, and LinkedIn.
Assisted in overseeing research and implementation of new services such as merchant advance programs,
no-charge terminals, and agent training and incentive initiatives.
Other functions included the development of the company websites www.advopayment.com,
www.advotraining.com
Administrative Assistant
Adecco - Hobart, IN - September 2011 to December 2012
Maintained vendor data and approved new suppliers.
Approved invoices for payment; maintained records of purchase orders, invoices and expenses to date.
Demonstrated capacity to provide comprehensive support for executive-level staff, including scheduling
meetings, coordinating travel and effectively managing all essential tasks.
Prepared a variety of material such as inter-office communications, correspondence, requisitions, forms, safety
manuals, instructional materials, specifications and reports.
Ordered supplies, materials and equipment.
Maintained records of purchase orders, invoices and expenses to date.
Prepared confidential correspondence, memos, newsletters and expense reports.
Provided administrative support which included calendar maintenance, e-mailing, faxing, filing and scanning.
Responsible for meeting minutes and PowerPoint presentations.
Healthcare Financial Analyst
Swedish American Health - Rockford, IL - February 2007 to August 2011
Established a contingency plan to reduce the annual expense budget for fiscal year 2012 by $1.2 million.
Developed annual budgets and monthly forecasts by working closely with department leadership and project
managers.
Performed hands on month end close activities including accruals and re-classing journal entries for multiple
cost centers and projects.
Monitored and reported performance against budgets and forecasts.
Identified revenue and expense drivers based on historical data and forecasts.
Managed payroll for over one hundred personnel.
Participated in continuous improvement initiatives including inventory reduction, cost-benefit analysis and
supplier consolidation.
Defined productivity benchmarks and established ongoing objectives to streamline on hand inventory and
reduce carrying costs and obsolete items.
Participated in annual inventory processes related to sterile instruments and surgical supplies.
Created entries for new inventory items in the materials management module and generated usage and cost
reports.
Prepared pivot tables, charts and graphs.
Regulatory Compliance Specialist
Majestic Star Casino - Gary, IN - July 2006 to February 2007
Redesigned the organization’s anti-money laundering program.
Applied a working knowledge of applicable laws and regulations.
Verified documents for completeness and compliance with government and private agencies.
Assisted with regulatory compliance including licensing, tax items and research.
Operations Supervisor
Centier - Crown Point, IN - August 2005 to July 2006
Supervised 5 direct reports; responsible for scheduling, performance reviews and recommendations for
improvement.
Managed branch cash levels, reconciled the vault and ATM.
Performed financial analysis to pre-qualify loan applicants.
EDUCATION
MBA
University of Phoneix - Rockford, IL
2007 to 2009
BA
Davenport University - Merrilville, In
2001 to 2005
SKILLS
In-depth knowledge and experience in forecasting, budgeting, variance / trend analysis, ad-hoc reporting and
other financial analysis / financial modeling functions.
ADDITIONAL INFORMATION
Comprehensive experience in extracting and compiling data, creating clear and concise reports and presenting
information.
Excellent multitasking, analytical and problem solving skills.
Contact this candidate