Customer Service High School
Resume:
Lourdes Valladares
West Palm Beach, FL *****
***********@*****.***
More than 3 years’ experience in customer service and support with recognized strengths in account
maintenance, problem solving, trouble shooting, sales support, and planning or implementing proactive
procedures.
Customer Service Expert Reports & spreadsheets
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MS Office “Power User” Complaint handling
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Adept Written/Verbal Communicator Typing 75(wpm)
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Bilingual (English/Spanish) 9,055 Keystrokes
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Telephone and desk reception MS Office Suite
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Customer service Microsoft 2007 Certificate
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Filing database and records management
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Executive & Administrative Support
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Experience
Banfield The Pet Hospital Royal Palm Beach, Fl 10/31/2012 Current
Customer Service Coordinator
Conferred with customers by telephone or in person in order to provide information about
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products/services and obtain details of complaints.
Kept records of customer interactions and transactions, recording details of inquiries, comments, and
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actions taken.
Checked to ensure that appropriate changes were made to resolve customers' problems.
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Contacted customers in order to respond to inquiries or to notify them of claim investigation results
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and any planned adjustments.
Streamlite, Moonachie, NJ 2011 September 2012
Data Entry/Warehouse
Compiled, sorted and verified accuracy of data before it is entered.
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Maintained logs of activities and completed work
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Maintained own office equipment and stationery supplies
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Monitored inventory, assuring supplies were available at all times.
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Dental Associates, Externship Bayonne, NJ 2011
Dental Assistant
Reviewed patient’s charts.
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Arranged appointments and verified insurance accounts/payments for treatment.
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Answered multi line phone system, providing information about service and hours of operation.
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Arrigo Dodge Chrysler Jeep Royal Palm Beach, Fl 2008 2011
Reception/Customer Service
Answered incoming telephone calls, determines purpose of calls, and forward calls to
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appropriate personnel or department.
Provided questions about organization and provides callers with address, directions, and other
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information.
Welcomed on site visitors, determining the nature of business, and announced visitors to appropriate
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personnel.
Received, sorted, and routed mail
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Education
Continental Academy (Royal Palm Beach, Fl) High School Diploma
Penn Foster (Royal Palm Beach,Fl) Microsoft 2007 Certificate
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