Customer Service Sales

Robert Alvarez

*** ****** ******

Bellmore, N.Y. 11710 631-***-****

Areas of expertise include:

Managing & Developing Staff – Strong Negotiating & Problem Solving Skills

Floor & Space Design - Shipping & Receiving - Detail Oriented - Self-Motivated

Hand & Power Tools - Key Holder

Excellent interpersonal & communication skills

Western Beef October 2012 – Present

425 Bay Street, Staten Island, N.Y.

Seafood Manager

Responsible for overall operation of seafood department. Manage staff to ensure efficient, sanitary, and profitable

operation of department, while providing superior customer service.

• Manage and develop staff to ensure the goals of the seafood department are achieved

• Identify and establish relationships with multiple seafood vendors

• Responsible for managing inventory and ordering product

• Inspect inventory to ensure product meets quality standards

• Design and create multiple seafood displays to showcase food and attract customers

• Educate customers on various ways to prepare seafood

Best Yet Market January 2011 – October 2011

696 Dogwood Avenue, Franklin Square, NY

Closing Manager

Established operational procedures, and managed staff to ensure closing procedures were followed for safe

shutdown of the store each night.

• Supervised and developed a staff to ensure accuracy when receiving all store merchandise

• Received and documented invoices from vendors for company records

• Met department operational goals for maintaining efficient warehouse space so inventory/pallet storage

was easily accessible for all staff members

• Responsible for the safe count at the end of the night

• Monitored and recorded down refrigeration temperatures each night

• Secured and locked the store at end of the night

Pet Supply Plus April 2010 –December 2011

738 Route 9, Fishkill, N.Y.

Stocker/Receiver

Provided superior customer service to ensure customer satisfaction. Ensured store operation objectives were

achieved.

• Provided excellent customer service by helping to educate customers on all store product

• Managed cashier transactions and balance draw each shift

• Responsible for receiving and documenting all store merchandise on invoice

• Assisted Store Manager in creating and stocking displays

J.C. Penney July 2008 – May 2010

2001 South Rd, Route 9, Poughkeepsie, N.Y.

Shoe Sales Specialist

Responsible for superior customer service in a sales commission environment. Maintained and organized backroom for easy

access to shoe selection.

• Assisted customers by obtaining shoes from back room

• Processed sales financial transactions in store, and on line for home delivery

• Responsible for restocking shoes and maintaining an organized backroom

Computer Skills

Microsoft Office, Word, Excel, Power Point, Outlook

Education

Beacon High School

Personal Interests

Sports

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