Manager Sales

MANISH PARIKH

Address: B-**, Gujarat Apartment Pitam Pura, Delhi-110034

Mobile No.: 91-981*******

E-Mail: **************@*****.***

Personal Details

Date of Birth - August 22, 1971

Sex - Male

Marital status - Married

Languages Known - English, Hindi, Gujrati.

Objective- career enrichment in the field of Retail Management/ Administrative

operations/ customer Relationship management with an organization of repute in

Banking / Financial Services Sector.

An Overview

• A result-oriented and dynamic professional with Nineteen Years of qualitative

experience in the areas of Retail Banking and Customer Relationship

Management with reputed organizations in the industry.

• Previously associated with Kotak Mahindra Bank as a Deputy Manager for the

Retail Liabilities Group.

• A Proactive leader and planner with expertise in handling Retail Banking

operation encompassing Branch Operations, retail sales and administration.

• Proven track record of increasing revenues by cross selling of products and by

extracting more business from the existing accounts.

• Possess excellent communication and relationship management skills with proven

abilities in exceeding business targets consistently across assignments and thereby

adding to the revenue growth.

Areas of Expertise

• Banking Operations

• Retail Banking : Handling Retail Banking operation encompassing

Branch Operations, retail sales and administration. Preparing for bank

audits and getting outstanding rating in the entire audit including

external and internal. Ensuring 100% quality compliance in all

parameters. Handling the processing of transaction, Back-end

Operations, overdue deposits and generation of exception reports.

• General Administration: Ensuring compliance to the concurrent audit

queries for the branch.

• Sales & Marketing/ Business Development: Mining Retail Business

Development by increasing deposits in existing relationships.

Identifying and developing new streams for long-term revenue growth

and maintaining relationship with customers to achieve repeat/ referral

business.

• Customer Relationship Management: Handling Service related issues and

ensuring a customer focused approach for addressing the queries & complaints at

the branch. Mapping customers’ requirements & providing them best services /

solutions; identifying prospective clients, generating business from existing

clientele. Identifying causes for dissatisfaction among customers & taking steps to

over come the same. Building & maintaining healthy relations with clients;

ensuring maximum customer satisfaction for referral business and program.

Professional Experience

Career Path:

• Vaish Co-operative Adarsh Bank Limited (Feb, 1994 to Mar, 2008) as

Accounts Officer.

• Kotak Mahindra Bank (Mar,2008 - Feb, 2014) as Deputy Manager.

• Samara Automax (Mar,2014-Till Date)as Manager Banking.

Deputy Manager – Retail Liabilities Group

Cross Selling – Generating business by cross selling INS (Investment & services)

products, Mutual funds, RBI Relief Bonds, Gold Coins, creating leads for

Credits cards, loans.

Business Enhancement – By providing better customer services & customer

satisfaction.

Customer Request – Handling account related transactions, cheque clearance

queries, DD/PO queries, return deliverables (ATM card, cheque return), locker

operations.

Handling the Cash and Non-Cash related transaction in the Branch.

Handling CRM solution packages like SIEBEL.

Education

Pursued B.Com from Sri Guru Gobind Singh College of Commerce North Campus,

Delhi University.

Higher Secondary School - Kulachi Hansraj model School, Ashok Vihar.

Successfully completed NSDL-Depository Operations Module of NCFM.

Professional Qualifications

Pursued a Certificate Course in Co-operative banking from Delhi State Co-

operative Training Centre.

Short-Term Course in Business Oriented Software Applications and Programming

from “Indian Educational Centre Limited”.

Other Activities

An active participant in Cultural & Social Activities, choreographed folk dances for

cultural festivals.

Dubbed gujarati radio shows for All India Radio for a substantial period.

Acted in a gujarati documentary film for promotion of ayurvedic medicines for

Doordarshan.

Strengths-

High degree of initiative

Confident presenter

Strong inter-personal skills

Empathetic attitude

Workaholic

References- References available on request.

(Manish Parikh)

Education

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