Customer Service Manager

David Jacobs

Home Services Coordinator - The Home Depot Corporate

Hiram, GA

*************@*****.*** - 404-***-****

WORK EXPERIENCE

Home Services Coordinator

The Home Depot Corporate - May 2012 to Present

Facilitate home services to our customers; Build, manage and facilitate an active and diverse community of

Service Professionals across many trades.

* Serve as a sales and customer support expert.

* Educate consumers and trade professionals about the value of partnering with The Home Depot and

Redbeacon.

* On-board Service Professionals; ensuring they have an understanding of tools, resources, and process to

achieve a high rate of customer satisfaction.

Purchasing Manager

Advanced Design - December 2009 to September 2011

Recruited to new position based on my previous experience.

* Maintained and tracked a $100,000 monthly budget.

* Worked with vendors to insure the best price.

* Maintained inventory.

Customer Service - Advanced Design

* Assisted customers and design department to insure the right specs were in place on orders.

* Assisted Director of Sales Support in an effort to streamline an efficient production department.

Senior A/R Analyst

Heidelberg USA - August 2005 to December 2008

Reconciled accounts, researched short payments, checked credit references, credit card processing and

reconciliation.

* Processed dunning letters and dispute item reports.

* Identified and resolved customer issues.

* Called customers to collect money owed.

Customer Support Representative - Heidelberg USA

* Handled 65+ calls per day for customers needing support.

* Assisted customers in researching parts.

* Worked with expediting in tracking packages.

* Mentored new hires.

Production Manager

RGI - July 2004 to August 2005

Coordinated daily production meetings.

* Managed an entire production department with 20+ employees.

* Handled daily shipments with couriers and fright lines.

* Assisted customers with press checks.

* Also worked with RGI between 1999 - 2001

Facility Manager

Graphcom Inc - October 2003 to June 2004

Estimated, assign/track daily production and supply ordering.

* Headed up copy services.

* Assisted with development of policies and procedures.

* Processed confidential employee records.

* Managed a staff of 10

Excellent References:

Jon Smith - 770-***-**** x 82116 - The Home Depot SSC

Dave Adkins - 678-***-**** - Heidelberg USA Corp

James Woody - 678-***-**** - RGI

Lisa Pearson - 678-***-**** - Advanced Design

Ian Doby - 678-***-**** - Personal

ADDITIONAL INFORMATION

Qualifications: A professional with 15+ years experience in a corporate world that demands excellence.

* Expertise in customer service, management, supervision, planning, and mentoring.

* Excellent leadership, communication oral, written, and interpersonal.

* Estimating, Accounts Receivable, SAP, Amtech, Microsoft Windows, Word / Excel

Contact this candidate