Customer Service Representative
Resume:
Elicia Trumpler
Lawrenceville, GA 30044
**************.**@*****.***
OBJECTIVE
To obtain a challenging medical office position where I can utilize my recent education, clinical
skills, and classroom experience in the medical office administration field
EDUCATION
Gwinnett College Lilburn, Georgia
Associate of Science Degree in Medical Office Administration
April 2014
Honors: Dean’s List (3.5 or higher GPA)
Coursework:
Office Skills Medical General Business
Microsoft Office Suite Pharmacology College English
Introduction to Business Anatomy/Physiology Business Math
Advanced Word Medical Law and Ethics Public Speaking
Personal Finance Medical Transcription I II College Algebra
Medical Bookkeeping Medical Terminology Keyboarding I IV WPM 53
Diseases Professional Development
Certification: CPR and FIRST AID – 2/13
Externship Experience:
Georgia Clinic, P.C. Lawrenceville, Georgia January 2014 April 2014
Completed 120 hours training as a Front Office Administrator in an immediate care practice
setting.
• Processed patients by intake procedures by greeting patients, collecting demographic
information, verifying insurance; answering or referring inquiries; scheduling
appointments in person or by telephone
• Monitored patient appointments on schedule by notifying provider of patient's arrival;
reviewing service delivery compared to schedule; reminding provider of service delays or
any additional services that may be needed
• Optimized patient satisfaction by anticipating patient’s anxieties; answering patients
questions; maintaining the reception area; filing and retrieving patient records
• Responsible for maintaining and collecting and recording updated financial information,
regarding patient charges
• Protected patient rights by maintaining confidentiality of personal and financial
information
• Maintained operations by following policies and procedures; reporting needed changes
Elicia Trumpler ~ page 2
EXPERIENCE
Olive Garden Duluth, GA April 2010 – December 2013
Waitress
• Provided excellent dining service for patrons at this fine dining restaurant
• Assisted in menu development
• Assisted in Quality Assurance
• Extensive knowledge of wines
Donnelly Communications Atlanta, GA January 2005 – March 2010
Customer Service Representative II
• Provided outsourced customer service, sales support, and marketing solutions which
provided access to the latest technology and services
• Performed a variety of difficult and responsible records management duties to ensure
accuracy and assist client’s full coverage, over flow, after hours and disaster recovery
services
FMSCA Washington, D.C. October 2004 – January 2005
Executive Assistant
• Provided administrative support to the Director
• Prepared and handled correspondence, reports, legal documents, presentations, and other
complex documents
• Maintained and updated records, database, files and organized file documents appropriately
and on a regular basis
• Prepared expense reports
RBC Centura Rocky Mount, NC July 2001 – October 2004
Corporate Records Associate
• Prepared records such as agendas, notices, and meetings for minutes
• Prepared monthly Board report and distributed the week prior to each board meeting
• Arranged events, including arranging for facilities and catering for board meetings, issuing
information and/or invitations, coordinating participants
Wilson OIC Wilson, NC June 1999 – June 2001
AIDS Intake Counselor
• Assisted in the effective organization of the counseling program by assessing needs, setting
goals, and formulating a plan of action and program evaluation
• Maintained counseling materials up to date and filed in a systemic order
• Scheduled facilities for best utilization of the counseling program
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