Customer Service Management
Resume:
Maria Ellaine C. Casida
Blk f-** lot * Brgy. San Nicolas II, Dasmari as City, Cavite
************@*****.***
[pic]SUMMARY
A determined and persistent graduate of Bachelor of Science in
Business Administration Major in Human Resource Development Management
who is able to complete tasks and projects with minimal supervision;
Former Sanguniang Kabataan Council; Completed the Professional
Employment Program by LiveIt Global Services Management Institute -
Ayala Company; Competent in Customer Service, Sales Delivery, and
Technical Support; Knowledgeable in Management's Four Functions:
Planning, Organizing, Directing and Controlling.
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SKILLS AND ABILITIES
Interpersonal Skills
. Understood the feeling of others during our group thesis by
analyzing the situations and their behaviors; listened to their
side; empathized and explained that we're all tired but still, we
should make it; gave moral support and we did our thesis and well-
maintained our relationship with each other.
. Collaborated with our Theatre play during our simulation days in
Professional Employment Program; performed Marketing activities such
as room to room selling, personal selling and explained what our
theatre play is all about and helped to construct props; These
activities helped in conflict resolution, time management and task
prioritization.
Problem Solving and Conflict Resolution Skills
. Controlled the issues during College by being open-minded and
listened to both parties; Performed investigation about the issues;
Found out what's the win-win solution.
. Defined problem and identified the possible causes during our
Sangguniang Kabataan term by Explaining that we treated them fair
and we don't focused in just one team; their mind became open to
express their feelings and we kept them calm.
Customer Service Skills
. Recommended the right solution to the customer's concern during the
service interaction by probing effectively to determine the right
information; adapted a flexible Service Model, effectively identified
the customer's pace and consistently built rapport.
. Precisely delivered a good quality service during the customer
service interaction; handled a high-tempered customer and provided
right and easy-to-understand. Also gave right-for-me solutions to
customer needs.[pic]
TRAINING/CERTIFICATION
Professional Employment Program
March 2014
LiveIt Global Services Management Institute - Ayala Company
Training-Workshop for SK Officials: Exercising their Powers, Duties,
October 2011
Functions and Responsibilities
OASIS of Prayers, Lalaan II, Silang Cavite
Commitment, Unity, Responsibility, Excellence
August 2010
and Discipline (C.U.R.E.D)
Emilio Aguinaldo College-Cavite
EDUCATION
BSBA Human Resource Development Management
March 2014
Emilio Aguinaldo College-Cavite
[pic]
ACHIEVEMENTS
. A former Sangguniang Kabataan council who coordinated to seminars
and sport activities in our baranggay for younger generations to have
a preoccupations and to avoid misdoing.
. Miss Personality Development and Public Relations subject
. Top 5 in Business Statistics subject
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REFERENCES
Dennis H. Dizon
Instructor, Professional Employment Program
LiveIt Global Services Management Institute - Ayala Company
33rd Floor, Tower One & Exchange Plaza, Ayala Triangle, Ayala Avenue,
Makati City
Dr. Annabelle Bughao-Jamin
Director, Office of Students Affairs
Emilio Aguinaldo College - Cavite
Congressional East Ave. Burol Main, Dasmari as City, Cavite
[pic]
Blk f-18 lot 6 Brgy. San Nicolas II, City of Dasmari as Cavite
************@*****.*** +63-948-***-****
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