Sales Representative Manager
Resume:
Marlaina Wheeler
Houston, TX 77095
********.*******@*****.***
Objective
To obtain a permanent position that will provide an opportunity to merge my analytical ingenuity with
my passion for working with people in an energetic work environment.
Education
University of Phoenix January 2009-June 2010
Houston, TX
● MBA, 3.92 GPA
Stephen F. Austin State University Spring 1999-Fall 2004
Nacogdoches, TX
● BFA, concentration in Ceramics and Art Education; minor in Psychology - Graduated Summa Cum
Laude
Skill Profile
● Microsoft Office Suite-Word, Excel, PowerPoint, Outlook, Access, OneNote, etc.
Adobe Dreamweaver, Adobe Photoshop, Adobe Publisher, Oracle Financials, Quickbooks
●
Website design and basic implementation
●
Experience
Office Manager
John Doersam - Jostens July 2012-May 2014
Dana Point, CA
● Manage a small office for a sales representative of Jostens corporation
● Set-up and maintain an Access database, manage updates to website, keep office computers
updated
● Enter all class ring and graduation product orders into the manufacturing plant system
● Other administrative duties include: handling all customer inquiries via phone, email, and mail;
coordinating event dates for schools in our assigned territory and mailing mass marketing materials;
maintain customer accounts by printing statements, processing payments, etc.; ordering office
supplies when needed; preparing materials for school events
Project Manager
Bankston Consulting Oct 2011-present
San Clemente, CA
● Create and implement marketing strategies, organize appointments for efficient travel, invoice
customers, collect accounts receivable, and various other administrative tasks.
Compliance Specialist
AppleOne Staffing May 2011-Sept 2011
San Clemente, CA
● Handled incoming and outgoing calls for Corrective Solutions by taking payments, scheduling
payment arrangements and classes for different community accountability and check restitution
programs.
Marlaina Wheeler
Academic Counselor &
Texas Call Center Lead Representative/Enrollment Counselor
University of Phoenix Jan 2008-April 2011
Houston,TX
● Developing individual relationships with the students to understand their needs and provide a
personalized counsel; advising students on degree completion, program changes, available
resources (tutoring, counseling, etc.)
● Complete pre-evaluations for prospective students, degree completion worksheets for current or
returning students, as well as submitting appeals to the Student Advisory Committee.
● Analytically organize and arrange data to best track incoming students, project future issues, and
submission of proposed changes or improvements; served on Group Size Committee to review
class enrollment weekly to make course cancellation decisions.
● Call Center Position:
o Team Lead Responsibilities - Assemble daily numbers into master spreadsheet for
trending, update SharePoint site, coach team members, compile TCC Reference Manual,
prepare training materials, etc.
o Answer incoming calls for all six Texas campuses; resolve or redirect calls to appropriate
staff for assistance; handle escalated student issues; other various administrative duties.
● Enrollment Counselor Position:
o Screen prospective students and facilitate the enrollment process including admissions
application, financial aid application, track application process, schedule first class, etc.
Ceramics Instructor
Lone Star College, Cy-Fair Campus Sept 2008-May 2009
Houston, TX
● Teach Continuing Education Ceramics classes on Saturday.
● Facilitate students on an individual contract basis to strengthen both hand-building and wheel
throwing techniques of clay construction.
Office Manager
Bayou City Excavation July 2007-Dec 2007
Houston, TX
● Set meetings, bid estimations, submit proposals and contracts, invoice jobs, and collect accounts
receivables
Office Manager
P&W Property Dev., LLC. and Axis Demolition Jan 2007-July 2007
Victoria,TX
● Maintain office procedures for two sister companies: research property prospects for property
company and organize job schedule for demolition company
● Set meetings, bid estimations, submit proposals and contracts, invoice jobs, and accounts
receivable
Art Teacher
Bloomington High School Aug 2006-Dec 2006
Bloomington,TX
● Designed curriculum for art classes, grades 7-12.
Managed class discipline, graded work, report grades, contact parents, coach for UIL art team
●
Youth Services Coordinator
Communities in Schools of East Texas, INC. Aug 2005-July 2006
Marshall,TX
● Assigned to West Rusk Elementary in New London, TX
● Provided services under 6 different components: supportive guidance, parental involvement, career
awareness, health and human services, enrichment, educational enhancement
● Organized after-school activities, support groups, and field trips for students
Teacher (Clay, Sculpture)
Museum of East Texas Summer 2005, 2004, 2003
Lufkin,TX
● Designed curriculum for clay and sculpture classes, ages 7-14
● Managed class discipline
● Organized artworks for art camp exhibit
Volunteer Work
Cyber Café –Smartphones, Tablets and Social Media Seminars
Beaches, Parks, and Recreation Foundation Feb 2012-Dec 2014
●
San Clemente, CA
●
Creative Zone
Bayou City Arts Festival Fall and Spring (2008-2010)
●
Houston, TX
●
Hands On Houston -First Saturday of every month
Empty Bowls-annually May (2008-2011)
Houston Center for Contemporary Craft
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Houston, TX
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