Customer Service Manager

Peter Paulsen

Property Manager - Estates NY Real Estate Services LLC

Union, NJ

*****************@*****.*** - 917-***-****

WORK EXPERIENCE

Property Manager

Estates NY Real Estate Services LLC (an affiliate of the LeFrak Organization) - New York, NY - March

2012 to Present

Effectively manages eight residential buildings consisting of 1900 total units.

• Operates as primary point of contact for all matters related to the successful operation of complex properties.

• Responsible for creating long term capital improvement programs. Responsible for overseeing major capital

improvement projects inclusive of façade renovations, roof replacements, elevator modernization projects,

boiler replacement projects and HVAC upgrades.

• Manages tenant relations, coordinating request for repairs and maintenance and other tenant concerns.

• Ensures regulatory compliance and effective management of risk and liability.

• Holds yearly employee evaluations to ensure all building maintenance, security and concierge duties were

being met.

• Manages rent delinquencies, late notices, and evictions

• Handles inspections for Affordable Housing inspections and ensures necessary repairs are made.

• Maintains high productivity in apartment turnover timeframe

• Works with Accounts Payable (coding and forwarding invoices), Accounts Receivable (documenting and

forwarding payments) and Human Resources (payroll issues).

• Responsible for local 32BJ union labor relations, disciplinary actions, grievance hearings and arbitrations.

Property /Condominium Manager

Urban American - August 2008 to March 2012

Manager of 300 unit condominium and 346 unit 11 building portfolio.

• Responsible for day to day operations of buildings

• Ensured building standards were maintained at luxury levels.

• Developed procedures and daily work schedules for maintenance and concierge staff.

• Ensured proper controls and accurate inventory of units for Investing Partners.

• Received calls and requests from residents, placed "Work Orders" and worked with internal staff to have

any issue(s) rectified.

• Maintained relationships with contracted service providers and suppliers; performed all tasks necessary

to manage office (inventory and ordering supplies, maintenance of machinery through troubleshooting of

equipment, etc.).

Property Co-op Manager

Maxx Management - Harrison, NY - May 2007 to June 2008

Managed 14 cooperative buildings, consisting of over 1200 units.

• Addressed tenant needs and maintain excellent relations with clients.

• Bid and negotiated building repairs and renovations

• Managed and enforced staff duties and responsibilities for building employees

• Ensured contractor compliance of the corporation's policies and procedures.

• Addressed expectations and concerns with Board Members and Shareholders.

• Responsible for establishing a good quality of life for building tenants.

Site Manager of a 7

Vantage Management Services - Harlem, NY - May 2006 to November 2006

building complex, consisting of 1800 apartment units

Property Manager of London Terrace Garden

Clarendon Management Corporation - New York, NY - February 2000 to November 2006

a 1000 unit building complex made up of 10 100 unit buildings

Property Manager of 6 luxury high rise buildings

LeFrak Organization - Jersey City, NJ - April 1995 to January 2000

General Manager of 8

Putnam Management - Greenwich, CT - February 1990 to October 1994

low income Freddie Mac properties throughout New Jersey

Property Manager of 13 Co-op Apartments in Brooklyn

PBS Realty - New York, NY - April 1985 to October 1989

EDUCATION

Finance & Pre Med

City University of New York, Baruch College - New York, NY

Finance & Math

Union County College

ADDITIONAL INFORMATION

Over 20 years of experience in residential property management. Knowledgeable in Condominiums, as well

as Mitchell-Lama Cooperatives and Housing Development Fund Cooperatives.

Self-motivated individual with leadership, organizational, and supervisory skills encompassing key values

of integrity, honesty, teamwork and results orientation with an eye on continuous improvement and project

completion.

Background in general management, customer service and support, and subcontractor supervision.

Respected team leader with excellent interpersonal skills. Interact well with individuals from diverse cultures

and professional levels with respectful, assertive communication style. Teach, train, mentor, motivate and

evaluate personnel to achieve the highest quality standards.

Lead special projects and provide strategic insight into operations. Effectively manage and prioritize multiple

responsibilities. Ensure adherence to policies and procedures to achieve objectives in safety, quality, cost and

completion in accordance to proposed schedule.

Familiar with both tenant/owner and landlord laws and guidelines for, Condominiums and Residential

Properties.

Resourceful and innovative in problem solving; adapt quickly to a challenge. Strong prioritization, delegation

and planning skills.

Core Competencies

Personnel Hiring & Supervision

Construction Management

Budget Planning & Cost Control

Schedule & supervise

subcontractors, upgrades and renovations

Lease Administration

Purchasing/Procurement

Building & Equipment

Maintenance

Coordinate and track maintenance

& rent and repairs.

Site Security and Safety

Vendor Management

Troubleshoot & Resolve Disputes

Compliance with Local and State

Regulations

SKILLS

• Proficient in Microsoft Office Suite; Yardi, Ivalua, Management Card

• Excellent ability to detect problems and report information to appropriate personnel.

• Customer service oriented, with a concentration on courtesy, professionalism and hospitality.

Contact this candidate