Customer Service Medical

AKEISHA DOUGLAS

*** ********* *** #**, ******, NJ 07107 862-***-**** *********@*****.***

CAREER PROFILE & HIGHLIGHTS

Hard-working and attentive professional with superb customer service skills driven by an unyielding desire to ensure positive outcomes for clients poised to parlay practical expertise and comprehensive academic training into career opportunities in the healthcare field.

Possesses keen ability to adhere to and implement company policies and procedures.

Desires to provide the highest standard of quality service to both internal and external customers.

Handles all duties without the need for managerial oversight and consistently strives to incorporate additional skill-sets into knowledge base.

Proficient in Microsoft Word, Excel and types 35 words per minute.

KEY MEDICAL SKILLS

Introduction to Medical Assisting Medical Terminology Medical Transcription

Medical Billing Medical Law & Ethics Medical Record Management

HIPAA Patient Processing and Accessing Office Accounting

Electronic Health Records Electronic Medical Records Anatomy and Physiology

Human Pharmacology Medical Office Procedures Customer Service

Principals of Management Insurance Verification Intro to Health Care Coding

Interpersonal Prof. Communication

EDUCATION

Ultimate Medical Academy - Tampa, FL – 8/2013

Medical Administrative Assistant Diploma

Completed an intensive, ABHES accredited training program which included:

Medical Assisting, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Basics of Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Word Processing and Medical Practice Management Systems.

Edgecombe Community College – Rocky Mount, NC – 2001

PROFESSIONAL EXPERIENCE

Kangaroo – Rocky Mount, NC 6/2008 - 11/2010

Hess – Rocky Mount, NC 12/2007 - 6/2008

Cashier

Greeted all customers as they entered the store.

Correctly operated cash register, completing cash/credit transactions.

Took inventory, stocked shelves, balanced drawer at end shift and closed store.

Used suggestive selling strategies to increase store sales.

West Corp – Rocky Mount, NC 11/2005 - 11/2007

Customer Service Representative

Answered inbound calls for a phone service provider regarding bills, payment, and tech support.

Responded to basic customer inquiries and handled simple problems related to the customer's accounts or ordering status.

Received certificate from Nash Community College for completing 200 hours of perfect attendance and providing world class customer service.

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