Customer Service Representative

Sonia Horn

**** ******* ** **

ATLANTA, GA *****

Phone: 678-***-**** Email: *********@***.***

CAREER PROFILE:

Have an excellent track record in customer service and administrative

operations. Also, a proven ability to be creative, innovative and focus in

daily interactions with customers, team members and inter-company

departments. Versed in invoicing, data entry and customer service with 12

years of experience in these areas. I am highly capable of learning new and

existing systems and processes easily and quickly to meet the needs and

requirements of your organization. Additionally, I'm skilled with PC

applications including Microsoft Office Suite (Excel, Word, and Outlook). I

also possess excellent interpersonal, customer relations, team building,

and attention to details skills.

PROFESSIONAL EXPERIENCE:

Wipro (United Healthcare), Atlanta, GA 2013 -

2014

Provider Issue Resolution Specialist

> Efficiently navigate the claims processing systems to complete all closed

and denied, simple, and adjusted claims.

> Met and exceeded quality, productivity, and attendance requirements.

> Provided status updates in real time to Providers.

> Being responsible for any follow-up work needed for resolving and closing

claims.

> Maintain proficiency in all technical applications and system knowledge

Better Buy Glass, Jonesboro, GA 2011 - 2013

Customer Service Team Member

> Interfaced daily with irate clients, and provided solutions and took

actions to rebuild trust.

> Provided billing inquiries, took payments, and set up extension requests

in a multi-unit call center.

> Perform invoicing and auditing tasks with internal partners in

accounting.

> Provided team members and customers with daily inquiry information via

phone and email.

> Maintained several logs while multi-tasking other systems, collecting on

past due accounts.

Integrated Pest Defense, Norcross, GA

2009 - 2011

Telemarketing Supervisor

> Implemented new and exciting training methods for new employees

> Utilized and practiced daily the company's purpose, rules, regulations,

and procedures

> With the use of HR guidelines, properly hired competitive employees and

terminated employees as needed

> Processed payroll with the use Checkmark payroll software

City of Atlanta, Atlanta, GA 2007 -

2008

Customer Service Representative

> Processed complaints and suggestions for Atlanta's highways and roads in

an escalated call center.

> Created work orders, maintained preventative maintenance logs for all

vehicles and equipment.

> Partnered with dispatch to provide a timely execution of service

requests.

EDUCATION:

DIPLOMA, COLLEGE PREPARATORY, 1989

Sexton High School, Lansing, Michigan

COMPUTER COMPETENCIES:

Microsoft office (Word, Excel, PowerPoint, Project, Access) Adobe Acrobat,

Oracle

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