Customer Service Assistant

Gail A. Wilson

**** ******* ******** ***. ***** Houston TX. 77054 • 832-***-**** •

*****************@*****.***

HOUSING SPECIALIST

Housing Specialist with more than 20 years of experience ensuring safe housing and

developing strong tenant/landlord relationships. Detail-oriented, dependable and self-

motivated. Excellent interpersonal, communication, customer care and relationship-

building skills. Listen attentively, communicate persuasively and follow through

diligently. Possess strong community outreach skills. Strong paperwork and

documentation skills. Establish and maintain effective working relationships with co-

workers, clients and community agencies. Skilled in Microsoft Office Suite, Elite and

assorted programs.

Key Skills

Conflict Resolution ~ Critical Problem Solving Expertise ~ Referral/Repeat ~ Resident

Retention ~ Inventory Management and Customer Service

PROFESSIONAL EXPERIENCE

1997 – Present Lucas Metropolitan Housing Authority, Toledo, OH

Housing Specialist/ Customer Service Specialist

Communicates effectively in a culturally competent and diverse consumer population

and promotes favorable interaction with managers, co-workers and others. Screens

referrals/applicants for Shelter Plus Care, Homeless Section 8 program eligibility

requirements, including certification of homelessness and verification of disabilities.

Conducts housing search and relocation services for all program participants. Builds

library or list of open / available apartment units for section 8 consumers program to

assist all candidates in obtaining permanent housing. i.e. property management,

private landlords, realtors. Secures financial move in assistance such as security

deposits, rental assistance, and eviction prevention for all housing program clients.

Provides landlord/tenant mediation services. i.e. eviction prevention, mutual

termination agreements, conflict resolution. Worked with case managers at the VASH

program.

Relocation Assistant – Redevelopment & Modernization

Relocated tenant during the remodeling phases at our Development. Scheduled

meetings with the tenants and the movers. Relocated families and coordinated their

moves and process all necessary paperwork along with submitting weekly and

monthly update reports through each phase. Acting Administration Assistant when

needed.

ADDITIONAL EXPERIENCE

1992 – 1997 Dayton Metropolitan Housing Authority, Dayton, OH

Housing Specialist

1990 – 1992 Montgomery County Solid Waste Dept., Dayton, OH –

Administration Assistant

1985 – 1990 Madden Inc. Construction, Dayton, OH – Office

Manager/Administration Assistant

EDUCATION

Miami Jacobs Junior College, Dayton, OH - Associate in Business Administration

ACHIVEMENTS

Vice President AFSCME Local 2916 – Toledo, Ohio

Recording Secretary –AFSCME Local 2916

Notary Public State of Ohio

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