Customer Service Manager
Resume:
MICHELLE ANN VIBAL SOLIVEN
**E Valerio Street, Gatchalian Subdivision Las Pinas City
****************@*****.***
OBJECTIVE:
To seek for a part time job in a reputable company which will allow me to
use and apply my education, skills and job experiences that would provide
self-fulfilment and be able to contribute further on the profit of the
company by promoting the brand.
EDUCATIONAL BACKGROUND:
Collegiate : Pamantasan ng Lungsod ng Pasig
Bachelor of Science in Hospitality Management
Alcalde Jose St. Kapasigan, Pasig City
2007 - 2011
WORKING EXPERIENCES:
. January 2, 2014 - Present
VIP Admin, Resorts World Manila at Star Cruise Centre, Newport Pasay
City
Serves as the mediator between the hotel, merchants, airport and
VIP guests. Assigned to book air ticket, tour, transportation, hotel
and restaurant reservations on behalf of the guest. Assists patrons on
their needs and requests based on the company's standard.
. December 20, 2012 - December 25,2013
Supervisor (Product Quality Management), Wee Nam Kee Hainanese Chicken
Restaurant, Makati City Philippines
Reports directly to the OIC, coordinate the entire operation
during scheduled shift; managing service quality based on the
company's standard; maintaining the product quality start from the
receiving of goods up to the finish product. Conducts training in
Customer Service and monitors inventories.
. May 5,2012 - December 18, 2012
Management Trainee, John and Yoko (Cosmopolitan-Japanese) Restaurant
Manila, Philippines
Reports directly to the Restaurant Manager. Coordinating the
entire operation of the restaurant during scheduled shifts; managing
staff throughout their shift and providing them with feedback;
responding to customer complaints; ensuring that all employees adhere
to the company's uniform standards; meeting and greeting customers and
organizing table reservations; advising customers on menu and beverage
choice; recruiting, training and motivating staff; organizing and
supervising front and back of the house inventories.
. June 17,2011 - May 5, 2012
Customer Relations and Service Attendant, Mr. Kurosawa (European-
Japanese) Restaurant Manila, Philippines
Provides customer service by serving drinks and food as per
restaurant standards, meeting and greeting customers and organizing
table reservation. Helps the management in building sales.
INTERNSHIP EXPERIENCES:
. Shangri La Makati Hotel
Industry Placement -City Hotel
400 Hours Internship
Ayala Avenue Corner Makati Avenue, Manila, Philippines
Beverage Attendant/ Asst. of the Banquet Secretary
August 18 - October 29, 2010
. Super Ferry APEX Program
Apprenticeship Vessel On Board Program
200 Hours (6 Days and 1 Day Seminar) Internship
M/V Super Ferry 1/10 Voyage 29
. Gloria Jean's Coffees
Bar and Restaurant Practicum
250 Hours Internship
Robinsons Galleria Level 2
East Wing Main Entrance
Barista/ Receptionist
November - December 2008
Manila to Zamboanga-
GenSan- Davao vice versa
May 7 - 13, 2010
ACHIEVEMENTS:
. Food and Beverage Service - NC ll Passer TESDA Competency Assessment
Exam
CERTIFICATE No.:
CIHM - PLP
Grand River Function Room
November 26, 2008
. Commercial Cooking - NC ll Passer TESDA Competency Assessment Exam
CERTIFICATE No.:
0913120201011890
CIHM PLP Culinary Laboratory
June 09, 2009
SEMINARS and TRAININGS ATTENDED:
. LEADERSHIP TRAINING
Wee Nam Kee Glorietta (October 17, 2013)
o To prepare the organization for the heaviest challenges that the
growing industry might encounter and to motivate everybody for
the most promising opportunity that the company will achieve.
. MANAGEMENT Cross-Training
Wee Nam Kee Trinoma (June 24 - August 24, 2013)
o To fully understand the management duties and responsibilities
focused on people management, inventories, standard operation
procedure and product quality management.
. TRULY NOLEN Pest Control Seminar
Alabang Town Center (September 20, 2012)
o Integrated Pest Management Program
. SUMOSAM Orientation with Seminar
Alabang Town Center (July 29, 2012)
o Personality Development
o Service Sequence
o Product Knowledge
o Handling Guest Complain
. Fine Dining with Seminar and Hotel Exposure
Pan Pacific Manila Hotel (March 15, 2008)
o Hotel Ocular Tour
o Rooms Division Familiarization
. Front Office Seminar
CIHM - PLP Grand River Function Room (October 2008)
o Standard Booking and Reservation Procedures
o Answering Phone Calls
. Five Star Hotel Check In and Housekeeping Seminar
Crowne Plaza Hotel Ortigas, Pasig City
o Housekeeping Standard Procedure
o Hotel Ocular Tour with Check In
. 10th World Chinese Entrepreneurs Convention
SMX - SM Mall of Asia Convention Centre by Restaurant 9502, Via Mare
Catering, Le Souffle (November 19 - 20, 2009)
o Member of the Service Associates
PERSONAL DATA:
Born on the 14th Day of July 1990; 5'4" in Height and 52 kg in
Weight; Single; Filipino Citizen; can communicate both in Filipino and
English either oral or written, knowledgeable in Microsoft Offices such as
Word, Excel, Power Point, Lotus Notes, Emailing System and Internet
Explorer; can be able to do Table Skirting, Table Napkin Folding, Conducts
Training, Cooking, Cake Decorating, Booking and Reservation and Hosting;
Hardworking, Patient, and a Passionate Worker; willing to be trained and
can adapt multi tasking for longer working hours if needed; a team player
with a very good work ethics and enjoys studying new ideas and concepts
with minimal supervision in the fast paced field of Hospitality Industry.
CHARACTER REFERENCE:
Ms. Geneve Gutierrez
Assistant Operations Manager, Wee Nam Kee
WLA Food Concepts, Inc. 2486 Taft Avenue,Pasay City
Mrs. Kristina Chuatico
OIC, Wee Nam Kee
U-8, G/F Ayala Triangle Gardens, Ayala Avenue
Makati City
Prof. Enrique Luces
Faculty Member, CIHM - PLP
Alcalde Jose St. Kapasigan, Pasig City
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