Customer Service Manager

**** * ** ** * L L A •T UCS ON AZ *** ** •

* * * * * 9 9 6 57 • DA BA R K E R 510 @ G M A I L . C O M

D AV I D A . M A R L E R

OBJECTIVE: TO MEET THE COMPANY’S GOALS, CONSTANTLY STRIVING FOR

SELF IMPROVEMENT, WHILE PROVIDING 5 STAR SERVICE.

WORK EXPERIENCE

11/25/13 1/14/2014 Geico, Tucson AZ

Customer Service

Licensed insurance professional who delights customers every day by

providing exceptional, personalized customer service, strong communication

skills to answer calls and properly handle customer inquiries, explain

insurance coverage and update policies.

3/18/2013 9/07/2013 Intuit, (Contractor Employee/Employee), Tucson, AZ

Risk Investigator

Review merchant accounts to limit the risk of loss and fraud by verifying the

merchant information via web, credit report, and other tools, then reviewing

the charges with the card issuing bank and the card holder. Make the

appropriate calls to the merchant, bank, and card holder as needed.

Assist with new hire training.

Quick Books On Line

Provide technical support for people who have questions or issues with their

Quick Books on Line Account via an in house data base.

7/19/2011 1/19/2013 VantageWest Credit Union Tucson, AZ

Collections

Promote member satisfaction and problem resolution.

Resolve delinquency through skip tracing, negotiation, outbound call strategy, and

inbound assistance.

Assist with new hire training.

Support management with the department’s operational execution through

volunteerism.

2/4/2010 3/4/2011 Oakland Municipal Credit Union Oakland, CA

Collections

Promote member satisfaction and problem resolution.

Collect on accounts from 11 days past due through charge off.

Resolve delinquency through skip tracing, negotiation, outbound call strategy, and

inbound assistance.

Review and resolve any credit disputes the member may have.

2003 2009 Fifth Third Bank Cincinnati, OH

Collections

Collect on accounts 30 days through charge off.

Assist customer with any issues dealing with their accounts.

Fraud Specialist

Review accounts for any fraud transactions and contact the customer and

financial institution.

Fraud Supervisor

Evaluation of existing work flow, with a focus on process streamlining and

improvement. Training with a focus on new fraud trends; emphasis on employee

skill development and growth. Time sheet approval; employee discipline and

focused feedback. Recruitment and evaluation of new hire applicants.

2002 2003 Securitas Cincinnati, OH

Security Guard

Addis Warehouse monitor the workers to avoid internal theft; check the trucks as

they come in to verify the back door seal has not been tampered with; patrol the

area to check for any safety issues.

Rivercenter Complex – Responsible for all training, as well as development of

training materials. Staff recruitment, retention, and discipline, as well as work

schedule development and assignment; promoted through roles as guard, Assistant

Manager, Manager.

Main Office timesheets, collections.

1990 2000 Citicorp Credit Service Erlanger, KY

Collections

Main stream collections from new/renewal through charge off including working

on

an automated dialer.

Specialty accounts insurance, pre bankruptcy, multiple accounts, employee,

deceased, disputes.

Pre bankruptcy called attorney’s office to confirm if the customer has filed.

Obtain chapter, if he/she has assets, date of file, and what district it was or

will be filed in. Update accounts with correct flags and make sure

accounts are noted and closed if applicable. Training new hires on processes,

computer systems, and unit best practices and policies.

Contact this candidate