Manager Customer Service

JOHN LEITNER

*** *********** *******, **** ******, IL 601**-***-*** 4611 ***********@*******.***

4427427

Canterfield Parkway, West Dundee, IL 60118 (C) 224-***-**** ***********@*******.***

Professional Summary

Results driven planning and operations management professional with exceptional communication, problem solving and

leadership skills. Manufacturing operations executive with [20] years in management with consistent success in achieving

revenue, cost, productivity and delivery goals. [Production Manager]accomplished in streamlining production processes,

project planning and training and development.

Skills

•Production line management •Team building expertise

•Human resources management •Customer satisfaction

•Timely safety audits •Budget forecasting

•Deadline oriented •Critical and creative thinking

•Quality assurance training •Highly organized

•Qualified in blueprint interpretation •Excellent listening skills

•Contract logistics center expert •Effective negotiator

•Knowledge of metal parts and assemblies •Revenue and profit maximization

•Inventory management specialist •Motivational techniques

•Maintenance of shop equipment •ISO certified

•OSHA regulations •Engineering/project management experience

•Certified forklift operator •Production procedures

•Root cause analysis •Interpersonal skills

•National Electrical Code knowledge •Effective leader

•Quality inspection •Staff training/development

•Computer literate •Employee scheduling

•Manufacturing management •Consistently meet goals

•Team player •Efficient multi task

•Practices safety and sanitation standards •Product development

•Self motivated •Customer service oriented

•Strong leadership abilities

•Multi tasking

•Practices safety and sanitation standards

Work History

Production Manager 06/2013 to Current

Microplastics – St Charles, I L

•Successfully managed production activities so all orders were shipped on time.

•Investigated and implement ideas for quality improvement, increased productivity and cost reduction.

•Managed documentation of and training on production procedures and work instructions.

•Verified that all process control parameters were being documented and followed at all times.

•Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.

•Defined manufacturing performance standards and reviewed the outcome of performance goals to set future targets.

•Drove daily production activities with effective communication and leadership.

•Met aggressive production and safety goals while minimizing equipment downtime.

•Oversaw repair and maintenance staff of [10] who cared for equipment, buildings and grounds.

•Managed all operators, supervisors, process techs, and set up techs.

Plant Manager 09/2010 to 05/2013

Geka Manufacturing – Elgin, I L

•Managed production, quality, engineering, capitol infrastructure upgrades to grow business 35% each year.

•Develop Sop's for production, quality, and safety.

•Managed infrastructure capitol to grow business 35% each year.

•Developed 5's culture along with improving labor absorption by increasing efficiency, and reducing spoilage.

•Development of continuous improvement team.

•Created a positive GMP culture.

•Worked closely with customers on all new products along with quality initiatives. Also worked closely with

customers on cost saving initiatives.

•Implemented a preventive maintenance program for equipment along with a solid mold maintenance program.

•Trained all operators, technical, and supervisors on Sop's for production and safety.

•Developed KPI's to effectively manage the plant, and communicate results during monthly plant meetings.

•Full HR responsibility, along with hiring and team building.

•Opened satellite warehouse to store finished and raw material to add additional production equipment in

manufacturing building.

•Maintained up to date knowledge and information about technology and plant management best practices.

•Completed and recorded all recycling and rework documentation with a high degree of accuracy.

•Drove daily production activities with effective communication and leadership.

Plant Manager 08/2009 to 09/2010

HCP Packaging – Reynosa, M X

•Responsible for start up of 100,000 square foot manufacturing facility.

•Effectively managed equipment transfer from U.S and China.

•Developed infrastructure to support relocation of molding, decoration, assembly, metalization, and lacquer equipment.

•Recruited and hired management and technical team.

•Negotiated with union for direct labor contracts.

•Implemented quality system.

•Drove 5's culture and developed solid GMP culture.

•Worked closely with customers to support equipment transfers and approvals.

•Developed safety program and empowered safety committee.

•Developed a solid continuous improvement team and coached and empowered them to make changes to to increase

efficiency and reduce spoilage.

•Developed KPI's to effectively run the business and realize weakness and positives.

•Created lock down warehouse for improved inventories.

•Drove daily production activities with effective communication and leadership.

•Determined suitable crewing requirements, scheduled employees and worked with Human Resources to meet

changing production schedule

•Directed the manufacturing process and operational efficiency procedures to achieve goal of first run capability on all

new product launches.

•Verified that all process control parameters were being documented and followed at all times.

•Developed P.M program to ensure good efficiency and quality, and to ensure on time delivery

•Maintained up to date knowledge and information about technology and plant management best practices.

Plant Manager/ Manufacturing Manager 04/1994 to 08/2009

Risdon International – Reynosa, MX/ Laconia, NH

•Manufacturing Manager in two plants in Reynosa, MX and acting Plant Manager in Laconia, NH.

•Responsible for infrastructure in both plants in Reynosa, MX.

•Managed equipment and process transfer from plants in U.S and Canada.

•Recruited management team for both facilities, along with extensive training of the management team.

•Developed satellite warehouse in McAllen, TX for import and export of finished goods and raw material.

•Effectively worked closely with customers on all product transfers along with approvals products that met customer

specifications.

•Developed SOP's for manufacturing, quality, inventories, and safety.

•Championed quality initiatives.

•Successfully managed production activities so all orders were shipped on time.

•Investigated and implement ideas for quality improvement, increased productivity and cost reduction.

•Managed documentation of and training on production procedures and work instructions.

•Verified that all process control parameters were being documented and followed at all times.

•Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.

•Developed 5's culture along with proficient work place set ups.

•Developed and empowered safety committee along with trained and managed Stop safety program.

•Developed first to market sample program and held monthly R&D meetings with sales and engineering in the Laconia,

NH plant.

•Developed continuous improvement team.

•Developed scrap team to reduce spoilage and improve scrap percentage to below absorption.

•Develop KPI's to effectively manage the plants along with understanding the weaknesses and strengths of the

organization.

•Was instrumental along with my team for driving the success of the plants.

•Negotiated yearly with unions.

•Effectively created manufacturing cells to reduce labor and increase efficiency.

•Worked closely with customers on quality initiatives along with cost cutting measure to costs for both the customer

and plants.

•Met aggressive production and safety goals while minimizing equipment downtime.

•Created PM program for equipment and molds to ensure the highest quality parts for our customers along with

obtaining positive profits for the company.

E ducation

High School Diploma: 1983

Barron Collier High School Naples, FL

•Manufacturing Operations Management Certificate

Master Electrician: Electrical 1986

New Hampshire Vocational College Manchester, NH

Associate of Science: International Business

Current Everrest University Tampa, FL

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