Customer Service Sales

LAMONT V HARVEY

*** *** **** ****. ****, NC ***** 330-***-**** ***********@*****.***

GOAL: HUMAN RESOURCE ASSISTANT

A performance driven professional with a degree in business management, seeking an

entry level HR position.

SUMMARY QUALIFICATION

Self motivated with a passion to achieve objectives through dedication, integrity,

trust, and hard work.

Proven ability to learn quickly and thrive in the midst of change.

Strong writing skills; experience in developing instructional materials

Energetic professional with a reputation for prompt responses and thorough follow

up to ensure customer satisfaction.

EDUCATION

BS, Business Administration, CLARION UNIVERSITY, Clarion, PA 2007

BA, Real Estate, CLARION UNIVERSITY, Clarion, PA – 2007

RELEVENT COURSEWORK:

Compensation Management Organizational Theory & Behavior

Human Resource Management Advance Decision Making

PROFESSIONAL EXPERIENCE

SALES ADVISOR 2014 Present

Youngstown, OH

DriveTime

Responsible for contacting and scheduling appointments with applicants using a lead tracker

program. Develop and maintain a professional rapport with leads. Educate qualified applicants

about purchasing options. Review and complete the application process. Input sensitive personal

information into database. Conduct reference and job verification checks.

CUSTOMER SALES AGENT 2013 2014

Youngstown,

VXI Global Solutions

OH

Managed incoming calls from potential customers by using various sales scripts and questioning

techniques. Responsible for gathering information to understand the clients interest. Utilized

customer fulfillment process and tools to ensure timely and accurate translation of customer

transactions. Maintained detailed account notation and adhered to the service compliance

requirements.

REALTOR 2008 2014

Youngstown, OH

Entrepreneur

Monitored both the assessed and market value of homes to determine the worth of potential

property investments. Invested in distressed real estate and participated in local auctions. Developed

working relationships with contractors with attempts to renovate and restore damaged property.

Managed properties, inspected homes, and served notices when necessary.

CENTER MANAGER 2007 2008

Ace Cash Express Youngstown, OH

Oversaw daily center operations including Trend Reports, Combined Income Statements, and

Contribution to Plan reports. Marketed all ACE financial services through cross selling and

solicitation. Supervised and assisted other center employees in marketing efforts. Monitored and

directed service associates on operations and customer service issues. Managed controllable expenses

through proper staffing, utility usage and inventory of cash and non cash supplies. Created and

maintained accurate customer loan files. Ensured that all returns and cash shortages were within

established limits.

COMPUTER SOFTWARE

MS Word PowerPoint Outlook

Publisher SAS Email/Internet

ACTIVITIES & LEADERSHIP ..

Society for Human Resource Management

Society for the Advancement of Management

REFERENCES

Will furnish upon request

Contact this candidate