Customer Service Representative

Maheka Patel

*** ******* **, ********,** *****

Phone: 502-***-**** / Email: ******.*****@*****.***

OBJECTIVE:

To obtain a position that will utilize my current skill set

while continuing to acquire additional professional skills within my

ability

SKILL:

. Great verbal skills

. Medical terminology

. Basics of phlebotomy

. CPR qualifications

. Computer data knowledge

EDUCAION:

. General Studies -H.S Diploma received in 2002 in Seth R.J.J High

school (Navsari,Gujarta,India)

. Bachelor of Arts- Degree received in 2005 in S.B Garda College

(Navsari, Gujarta,India)

. A Plus Healthcare- CPR certification and Phlebotomy Certification in

2014 (Bartlett, IL, US)

PROFESSIONAL EXPERIANCE:

Subway, Chicago, IL

Duration: July-2012 to Present

Designation: Cashier/ Sandwich artist

. Maintain areas of store

. Make sandwich

. Preceptor for new employees

. Maintain customers cash

. Paperwork/Computer work

Olympus NDT INC, Waltham,MA

Duration: Oct-2010 to June-2012

Designation: Medical Cell Electro Mechanical Assembler / Test

Technician

. Assembled and qualified medical transducers for worldwide customers.

. Highly valued medical cell team member.

. Work closely with Production Engineering to resolve any issues.

. Contributed to the company's IQ suggestion program.

. Followed and reported discrepancies in the assembly / testing

documentation.

. Trained fellow team members.

Damoulas Super Markets, Burlington MA

Duration: May-2009 to Oct-2010

Designation: Cashier

. Process information / merchandise through register system.

. Communicate effectively with associates and customers.

. Efficiently ring on registers and accurately maintained all cash.

. Maintain orderly appearance of register area and supplies stocked.

. Read, count and write to accurately complete all documentations.

ICICI Bank, Navsari, Gujrat India

Duration: March-2007 to Feb-2008

Designation: Customer Services Representative

. Credit Card customer service representative's duties which include

answering customer's call when questioning their billing statement.

. Input all data and organize documentation for company usage.

. Responsible for opening credit card charge accounts.

. Processed credit card payments.

. Resolved billing disputes with customers and billing discrepancies.

. Answered telephone, open and distribute incoming mail.

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