Customer Service Sales
Resume:
Courtney M. Crouse
Education ****-**** Georgia Southern University Statesboro,
GA
Bachelors of Science in Fashion Merchandising, Marketing
Minor
Professiona June 2013- Present The Icing Atlanta, GA
l Store Manager
Experience Recruited, trained, and motivated sales and management
team.
Constantly communicated the store sales, and performances
to metric updates to sales and management team.
Achieved outstanding sales metrics trough excellent
customer service.
Preformed daily store operations in a timely and
efficient manor
Delegated daily tasks appropriately and effectively,
during morning meetings
Completed all company paperwork accurately.
July 2011- Present Bath Fitters Showroom Atlanta, GA
Lead Generator
Identified consumers that could benefit from the company
products and services
Developed business Leads and set consultation
appointments
Actively engaged with the public at expos and community
events
Set up aesthetically pleasing displays at expos
Ensured all customers receive satisfactory service
Consistently Recognized as the Top Performer
February 2013 - April 2013 Me-Ality Atlanta, GA
Station Manager
Met retail goals and objectives, consistently increased
number of scans per day.
Acted as a "Brand Ambassador" at all times, to reflect
the quality of the brand.
Recruited, interviewed, hired, and trained company talent
Monitored and prioritized scheduling of Customer Service
Associates, ensuring accurate coverage during mall hours.
Ensured that associates adhere to high standards of
customer satisfaction
Motivated and inspired team to successfully meet
objectives
Trained team on achieving goals, and company policies.
Act as liaison between Customer Service Associates and
Area Manager/Regional Manager, suggesting opportunities
for improvement and providing qualitative feedback to
corporate
July 2012-Febuary 2013 Bare Minerals, Alpharetta, GA
Assistant Manager
Worked directly with Store Manager to identify
opportunities to drive traffic into store through
customer outreach sampling and new product launches.
Built relationships with clients by asking open-ended
questions to gain understanding of needs. Met the client
needs by demonstrating and educating and offering
products, confirmed choices and closed sales.
Set daily, weekly and monthly sales and stretch sales
goals. Communicated these goals with each team member
daily in touch base at the beginning of each shift
Met personal sales and operational goals while
maintaining sales floor presence and control.
Consistently reviewed schedule and payroll budget to
ensure the store was appropriately staffed during peak
traffic.
Assisted in training employees, and reviewing employee
performance.
December 2011- July 2012 Tiffany Brown LTD, Atlanta, GA
General Manager
Recruited, assessed, hired and trained qualified
management team and staff candidates using in accordance
with company hiring policies and procedures.
Scheduled management and retail staff effectively in
consideration of store traffic, store Profit & Loss
statement and key store initiatives
Monitored compliance to all company standard operating
procedures
Managed company standards of merchandise presentation,
signage and display
Handled all pricing, marking down, and merchandising of
items to be sold
September 2011- Present Ask Miss A Online Magazine
Professiona -Columnist.
l August 2009- May 2011 Fashion Menagerie- Certified
Memberships Organization Member
August 2010- May 2011 The Georgia Retail Association-Head
of Merchandising
Volunteer Blaqshion, Fashion Show-Assistant Stylist/ Backstage
Work organizer
Maurice's Runway Rescue -Volunteer Stylist
Party for A Purpose- Volunteer Staff
Computer Microsoft Office, Publisher, Adobe Photoshop, and
Skills Illustrator. Social Media
Reference: Kevin Clay Supervisor Me-Ality 678-***-****
Sheena Best: Supervisor Bare Minerals 914-***-****
Dr. Tiffany Brown: Supervisor Tiffany Brown LTD
Diane Loffmin: Supervisor Bath Fitter 678-***-****
Naomi Boyd: Supervisor Pulse Wear USA 404-***-****
8701C Dunwoody Pl
Atlanta, Ga 30350
Email:************@*****.***
Phone: 678-***-****
Contact this candidate