Customer Service Sales and Management

Jim Blanford

*** ****** ***** ********, **** ****3 Home: 513-***-**** Cell: 561-***-**** **********@***.***

Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.

Career Overview

Core Strengths

Accomplishments

Vendor management

Sales:

Initiated coaching and mentoring to work with others in sales and management.

Staff Development:

Worked closely with upper-management to achieve sales growth in all areas.

Customer Service:

Improved customer service satisfaction by working smarter to reduce complaints and improve customer retention.

Management:

Strong organizational skills

Creative problem solver

Excellent communication skills

Training development

Inventory control

Customer Service

Increased business in excess of $1 Million dollars annually through innovative and successful sales efforts

Interacted and lead a team of 21 sales associates.

Consistently train and motivate employees in the sales process.

Ensure quality of Customer Service.

Strong interpersonal skills.

Responsible for handling customer inquiries, accurately providing information to ensure resolution of product or service complaints and ensure customer satisfaction.

Managed successfully all day-to-day operations for a 60,000, and a 114,000 square foot showroom and warehouse.

Directed new store openings and set up main floor displays and merchandising.

Implemented hiring, scheduling, training, mentoring, coaching and growing of associates.

Provide strong leadership, Team player.

Create and maintain a positive work environment.

Supervised sales team to monitor sales activity and goal achievement.

Sales marketing

Business development

Team building skills

Management experience

Leadership skills

Morris July 2012 to

& Ashley Home Furnishings June 2014

Florence, KY General Manager Managed the day-to-day tactical and long-term strategic activities within the business.Reduced and controlled expenses by improving resource allocation.Reviewed and approved billing invoices and expense reports.Highlighted the difference between competitive brands and managed brands through innovative merchandising campaigns.Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.Established knowledge-sharing processes for sales and office associates throughout the organization.

March 2011 to

Riley's Home Furnishings June 2012

Monroe, Ohio Showroom /Sales Manager

November 2009 to

Watson's of Cincinnati January 2011

Sales and Customer Service

June 2007 to

Carl's Patio Furniture/Florida September 2008

Boca Raton, FL Store Management/Sales/Customer Service

March 2005 to

Modernage Furniture/Florida January 2007

Ft.Lauderdale, FL Store Management/Sales/Customer Service

January 2003 to

City Furniture March 2005

Boca Raton, FL Store Management/Sales/Customer Service

September 1987 to

Thomasville/Furniture Fair Home Furnishings October 2002

Cincinnati, Ohio Store Management/Sales/Customer Service

Xavier University Cincinnati, OH National Seminars Assertive training for Achievers Dale Carnegie Cincinnati, OH Leadership training for managers

Professional Experience

Store Management, sales, and customer service. Leading a team of 13 plus sales associates to reach goals. Surpassed revenue goals in last three consecutive quarters.Trained, coached and mentored staff to ensure smooth adoption of new sales processes in place.Help to develop and roll out new policies to make things current and practical in todays work environment. Team leader of sales and training to coach associates to grow in all ares of responsibility.

All aspects of daily operations & Sales.

Education and Coursework

Contact this candidate