Customer Service Representative

KIMBERLY MACAULEY

**** ***** ******* *****, ****** Garden, FL 34787

678-***-**** (Mobile)

Email: ********.********@*****.***

Professional Profile:

I have 16 years of work experience within the corporate industry and government service. In all

my previous positions I worked efficiently and am able to manage time without direct supervision.

In my most recent position I was a Cobb County Police, Fire, EMS, and 911 dispatcher. I was

recognized numerous times for superior performance of duties. I have taken a sabbatical from the

work force while staying home and concentrating on raising my children. My children are now in

elementary school and I am ready to rejoin the work force.

Professional Experience:

Cobb County Police Department, Cobb County, GA

March 2001 – October 2010

Police, Fire, EMS, and 911 Operator

Achievements:

• Received six “Letters of Commendation” for answering the most emergency and non-

emergency calls in the 911 bureau.

• Responsibilities:

• Dispatch all zones of Cobb County Police, Marietta city, and the Cobb Sheriffs

Department.

• Dispatch the Cobb County Fire Department to medical emergencies and any fire related

call. After a medical call was received I would be responsible for contacting the

contracted ambulance services for the correct area and relay all appropriate information.

• Answer all incoming emergency and non-emergency calls from the public.

• Selected as a 911 communications and dispatch trainer.

E*Trade Securities, Alpharetta, GA

September 1999-Feburary 2001

Customer Service Representative

Responsibilities:

• Answer incoming calls regarding customer accounts.

• Assist new customers in receiving any new account promotions due.

Skyline Southeast, Inc., Alpharetta, GA

September 1998-September 1999

Account Receivables

Responsibilities:

• Manage all customer payment accounts and send bills for any funds due.

• Post all payments received through the company accounting software.

• Collection calls and past due/collection billings.

Education:

Attended Bakersfield Community College for 60 course hours in general studies.

Computers:

• Proficient in Microsoft Office Suite. (Word, Excel, Power Point, Outlook)

• Am able to quickly learn in-house record management systems.

• Proficient at data entry with typing speed of 65wpm.

Contact this candidate