Customer Service Representative
Resume:
Jeffrey C. Bratcher
B-***
Ambler, PA 19002
*******.********@*****.***
PROFESSIONAL SUMMARY
Possesses a positive attitude, courteous demeanor, excellent customer
service, ability to multi-task, and excels in fast-paced environments.
Motivated, determined and dedicated professional that has proven results,
is detail oriented and customer focused. Proficient in Microsoft Office.
TECHNICAL SKILLS
MS Office (Word, Excel, PowerPoint, Access)
Typing 60 wpm
Pitney Bowes Paragon DW00
Infusionsoft
Imaging
Laminating/Velobinding
Filing
Docucare Scanning
PROFESSIONAL EXPERIENCE
Catalyst 360/Carneys Group July 2012 - Present
Philadelphia, PA
Insurance Sales Agent
. Receiving in-bound sales calls for Medicare Supplement insurance in a
call center environment.
. Receiving in-bound payment status calls from Insured Members.
Innovative Real Estate Investing December 2011 - Present
Philadelphia, PA
Property Manager Assistant
. Creating PowerPoint presentations, company brochures and internet
video advertisements for marketing.
. Perform property inspections.
. Coordinate rent payments and maintenance for properties.
. Perform other clerical duties.
Xerox Corporation June 2005-June 2010
Philadelphia, PA/Camden, NJ
Account Associate
. Performed mail pickup and delivery services for Rutgers University
campus.
. Performed maintenance and Docucare services for 50 Xerox copiers at
the Philadelphia Veterans
Administration.
PMA Reinsurance March 2003 - June 2005
Philadelphia, PA
File Clerk
. Filed, imaged and archived Reinsurance files.
. Created training manuals and maintained employee database for Office
Services department.
Prudential Insurance Company February 1989 - March 2003
Horsham, PA
Administrative Assistant/PCI Rep
. Performed clerical duties for property and casualty claims
representatives.
. Follow-up on unclaimed checks.
. Printed and distributed daily field agent claim estimates.
. Maintained estimating software and hardware.
Customer Service Representative
. Received inbound calls for initial report of automobile and homeowner
accidents.
. Data Entry of claims into proprietary system.
. Directed callers to the appropriate department.
. Data entry of information concerning homeowner fire and theft claims
into a proprietary database system.
Technical Support Representative
. Received inbound calls from Insurance Agents.
. Provided technical support of specific company software packages.
. Installed laptops with approved software.
. Copied and put together manuals and assisted in setting up of training
classes.
Mailroom Associate
. Picked-up, sorted and delivered mail for Executive Floor.
EDUCATION
Graduate of Germantown High School-Philadelphia, PA - Academic Degree 1988
LICENSES AND CERTIFICATIONS
PA Health & Accident Insurance License 6/2012
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