Customer Service High School
Resume:
Valerie Rae Maldonado
Resume’
San Antonio. TX 78201
Valerie R. Maldonado ****.****@*****.***
210-***-**** 1811 W. Laurel
San Antonio, TX 78201
Objective:
I am looking for a position with a company in which my experience and dedication can grow.
Being part of a strong organization to learn and develop my professional as well as my personal
skills is a key part of my career search.
Work History:
Vincero July 2013- Present
Human Resources Administrator
Duties consisted of managing the full life cycle recruiting process for new hire employees. Compile
and maintain employee information such as personnel data, compensation, benefits, tax data,
attendance, performance reviews, evaluations, and termination date and reason. Duties also included
developing recruiting strategies (college recruiting, job fairs, social media, etc.), candidate sourcing
(posting ads), screening, assessments, interviewing, reference checks, selection, negotiation and close.
Also to assist in accurate and timely input including payroll reimbursements or deductions due to
changes in employee status. Understanding of federal and state requirements for hiring procedures, in
particular I-9 forms and documentation, tax forms, and new hire paperwork and background checks.
Provides routine reports, as well as on an as-needed basis. Attends region, area, and store meetings on a
regular basis. Managed front office, personal assistant for CEO and a ssisted up to 5 offices at any given
time, instate and out of state. Required to travel approximately 15% of the time.
Bexar County Eviction Service Jan 2013- Present
Agent Contract
Work directly with the president of the company, duties included assisting principal agent in preparing,
filing evictions and appearing in proper PC Courts (Commercial and Residential) for private owners,
banks, property management and real estate companies. Also to draw up and compose paperwork for
Real Estate services, Para-legal services, marketing properties, showing properties, lease preparation
and execution, setting up vendors for maintenance repairs, insurance, rehab and supervision on property.
Timely handling late notices and evictions on delinquent rents as required. Assisting in marketing
outreach to include interacting with neighborhood groups and community organizations. Cold calling to
follow up on prospects, new residents, renewals and service requests to insure timely and effectiveness
to maintain resident retention goals. Skilled in contract negotiations; articulate and persuasive in
written and verbal presentation, also to include excellent customer service skills and sales.
The Restaurant Repair Company Oct 2011- Jan 2012
Collection Manager/ A.R. Specialist
The duties of this position entailed basic knowledge of the QuickBooks program. Daily
collections activities such as calls, letters and filing proper paperwork on bankruptcy,
judgments and suits. Composing reports of daily deposit consisting of cash, checks, credit card
and ach deposit payments. Cross-sold warranty programs for individual accounts. Created a
system to use compiled information to report and file appropriate paperwork as needed for
quarterly maintenance per accounts. Collected and made decision on credit applications. Also
handled procedures for non-sufficient funds payments.
City Public Service/ IBEW Federal Credit Union San Antonio, TX 3/2003 to 5/2011
Collection Supervisor Jan 2009- May 2011
Reported directly to Board of Directors. Researched and worked directly with Credit Union
Attorneys on Member Share and Loan Accounts. Monitoring and maintenance of member loan
and share accounts with negative balance, past due payments as well as bankruptcy.
Investigated and reported to credit bureau, seized and sold property included in repossessions.
Also filed appropriate paperwork and represented Credit Union in both civil judgment court
and bankruptcy court. Performed new hire orientation at City Public Service Energy promoting
credit union services. Ordered general office supplies and for annual meeting. Other duties
included taking loan applications, pulling and reporting/researching disputes to credit bureaus.
I also monitored and maintained vehicle “gap” insurance on all auto loans.
Senior Teller Mar 2003- Jan 2009
My responsibilities include opening and closing member accounts, IRA’s, CD’s, plus taking
loan applications. Also maintenance the accounts, conducted regular teller transactions,
working the phone center, encoding checks, and serve as a vault teller. Generated weekly and
monthly reports for the teller department, ordered checks and atm cards. Cross sold all credit
union services.
San Antonio City Employee’s F.C.U. San Antonio, TX 2000 to 2003
My duties include, conducting teller transactions, following all regulations, banks secretary
acts, and also trained to open and close the branch, encode, and sell monetary instruments.
Bank of America San Antonio, TX 1999 to 2000
Responsibilities included, accurate and efficient service, promoting of products, setting up and
balancing work stations, delivering quality transactions to customers plus audit and security
guide lines.
Education:
Thomas Jefferson High School San Antonio, TX 1998 Diploma
St. Phillips College San Antonio, TX 2000 1 year
Palo Alto College San Antonio, TX 2013- Present
Skills:
Technical: interpersonal skills, customer service, multi-line phone system, on-line systems, and
business communications.
Computer software: Microsoft Word Perfect, Windows, Excel, Power-point, Net-term, Smart Term,
Galaxy Plus, QuickBooks, and several other windows based programs.
Personal: I consider myself to be dedicated, loyal, reliable, energetic, hard working, and positive
attitude, team worker, organized, and highly self-motivated.
*Bi- Lingual Speak/ Read Spanish
*10 key by touch/ sight
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