Customer Service Technician

Glenn R. Temple

HVAC/R Specialist

FACILITIES MAINTENANCE PROFESSIONAL

Consistently deliver exceptional by developing effective solutions to

optimize client systems functionality. Consistent in lowering costs,

increasing safety and meeting budgets and deadlines.

SKILLS, ABILITIES & Achievements MATRIX VALUE OFFERED

Core Competencies / Strengths at a Glance:

HVAC Installation/Troubleshooting/Repair Electrical Plumbing

Interior/Exterior Construction Vendor Sourcing & Management Quality

Assurance Purchasing Estimating Bidding Safety Environmental

Compliance Permitting Training Supervision Client Relations

Scheduling Change Orders Cost Reduction

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CERTIFICATES & LICENSES

Master Mechanical HVAC/R Certified Technician - National Air Filtration

Association EPA Certified CFC Universal License, Ferris State University

NATE Certified Gas/Oil Furnace Service Technician NATE Certified Air-to-

Air Heat Pump Service Technician ICE Certificate of Competency:

Residential Air Conditioning, Residential Air Distribution, Residential

Heat Pump, Residential Gas Furnace, Residential Oil Furnace

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Career Track & Performance Driving Forces

Engineer Tech II 2010 - 2012

Morris Hospital Morris, IL

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Purpose and Scope: Planned and executed preventive maintenance

functions for a healthcare provider with 10 widely separated outreach

clinics with unique requirements and exacting regulatory standards.

Evaluated requirements and formulated cost-effective strategies and

approaches to meet goals, and maintained cost control measures to lower

overall operational and maintenance expenditures.

Organizational Impact Contributions:

< Diagnosed, troubleshot and repaired all heating, cooling, and

refrigeration systems and components, with strong focus on

healthcare operational requirements in patient, administrative, lab

and clinical areas.

< Non-HVAC duties included repairing and replacing electrical and

plumbing components, performing interior renovations and repairs,

and providing overall technical support and assistance to healthcare

staff in a timely manner.

Management Maintenance 2008 - 2010

GRT Mechanical Bolingbrook, IL

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Purpose and Scope: Performed effective, efficient HVAC services to a

client base that consisted of both residential and commercial clients.

Evaluated needs and presented options. Negotiated and secured contracts to

perform ongoing preventative maintenance services, including rooftop and

commercial refrigeration systems.

Glenn R. Temple

Organizational Impact Contributions:

< Scheduled jobs, met with and maintained client trust through

exceptional customer service and on time, at budget completion of

required tasks.

< Maintained full compliance with environmental and safety

requirements, and formulated effective solutions in field-based

situations.

Service Technician Installer 1995 - 2008

George's & Sons, Inc. Darien, IL

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Purpose and Scope: Performed heating, cooling, and refrigeration

diagnostic and repair services for both commercial and residential

clients. Evaluated existing systems and proposed solutions. Offered

informed opinions regarding future issues and presented options to avoid

costly future expenses.

Organizational Impact Contributions:

< Installed, configured, tested, and provided client technical support

and training for residential and commercial equipment, forced air,

and Hydronic systems. Orchestrated materials and parts requirements,

and ensured that installations were completed with minimal / zero

disruptions to customers.

Previous positions include:

Maintenance Dispatcher - Connie's Pizza

Environmental Service Technician II - Hinsdale Hospital

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EDUCATION & TRAINING

HVAC/R Technology

College of Dupage, Glen Ellyn, IL

Certificates of Completion

US Dept. of Labor, Apprenticeship Sheet Metal - Local 265 Service

Technician Program International Training Institute, Sheet Metal HVAC/R

Technician - Local 265 Service Technician Program Copeland Compressor

Teardown Technology Oil Fired Heating Systems Alternative Refrigerants,

Problems & Solutions Sound & Vibration Instrument & Engineering

Maxitrol Line Pressure Regulator Training OSHA 10-hour Bell & Gossette

Pump Repair & Service

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References and further data provided upon establishment of mutual

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