Customer Service High School
Resume:
EVELYN SHORT
DURHAM NC **707
********@*****.***
PERSONAL QUALIFICATIONS
● EXCELLENT TIME MANAGEMENT SKILLS
● ABLE TO HAVE AN GREAT WORKING RELATIONSHIPS WITH CO-WORKER
● WORK INDEPENDENTLY
● ALWAYS WILLING TO LEARN NEW PROFESSIONAL SKILLS TO IMPROVE PERSONAL GROWTH
● EXCELLENT CUSTOMERS SERVICE SKILLS
● EXCELLENT TEAM PLAYER
● DEPENDABLE AND RELIABLE
● RECEIVE CERTIFICATE OF KAZAN PROJECT 2011
WORK EXPERIENCE
SPECIMEN RECEIVING COORDINATOR II 3/02-5/14
LIPOSCIENCE
RALEIGH, NC
● PREFORM LIGHT SUPERVISOR DUTIES
● TEAM LEAD FOR SPECIMEN RECEIVING DEPARTMENT
● WORK CLOSE WITH SUPERVISOR TO DEVELOP AND TRAIN NEW EMPLOYEES
● WORK CLOSE WITH SUPERVISOR TO CREATE SOP AND WORK INSTRUCTIONS FOR SPECIMEN RECEIVING TEAM TO FOLLOW
● COMMUNICATED WITH CLIENTS TO RESOLVE ANY ISSUE AROUND PATIENT TESTING
● SCANNED AND RECEIVED PATIENT INFORMATION INTO LIS SYSTEM
● EXPERIENCE IN WORD AND EXCEL
● FACILITATE MEETINGS FOR SPECIMEN RECEIVING TEAM
● CONTRIBUTED WORK IDEAS TOWARDS CREATING THE KAZAN PROJECT IN 2011
● CONTRIBUTED IDEAS TOWARDS CREATING A BETTER WORKFLOW PROCESS FOR IMPROVEMENT
● CREATED RACKS FOR LABORATORY USE
● REJECTED SPECIMENS THAT WERE NOT IN COMPLIANCE FOR TESTING
● MANAGE EMPLOYEES REQUEST TIME OFF TO MAINTAIN COVERAGE
● MANAGE RECORDS AND KEEP THEM IN COMPLIANCE
DATE REVIEW-CONFORMATION 6/97-8/01
LABCORP
DURHAM, NC
● REVIEW PATIENT CHART TO MAKE SURE ALL INFORMATION IS CURRENT AND IN COMPLIANCE
● SCANNED AND RECEIVED PATIENT SPECIMENS
● RECEIVED RACKS FROM RECEIVING DEPARTMENT INTO CONFIRMATION DEPARTMENT
● DATA ENTRY SKILLS
● REVIEW AND PROCESS SPECIMENS BEFORE AND AFTER PROCESS TESTING
CUSTOMER SERVICE 6/93-6/97
KROGER’S
DURHAM, NC
● PREFORM LIGHT MANAGEMENT DUTIES
● RESPONSIBLE FOR CUSTOMER SERVICE DUTIES
● ACCOUNTING DUTIES
● INTERACTED WITH DIFFERENT FOOD VENDORS
● RESPONSIBLE FOR EMPLOYEES WORK SCHEDULE
EDUCATION
DURHAM TECHNICAL COMMUNITY COLLEGE 7/95
HILLSIDE HIGH SCHOOL: ADULT HIGH SCHOOL DIPLOMA 6/95
REFERENCES: AVAILABLE UPON REQUEST
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