Customer Service Sales
Resume:
Crystal K. Bynes
Greenbelt, MD 20770
*************@*****.*** (EMAIL)
Qualifications
Superior problem-solving and implementation skills. Dedicated, detail-
oriented and highly organized Manager with proven skills in marketing and
customer service. Self-starter with excellent communication skills,
particularly regarding customer relations. Able to set and meet both short
and long-term goals.
Professional Experience
ACCESS WORLD WIDE Newport News, VA
2012 - 2013
CUSTOMER SERVICE REP (CSR)
. Responded to customers who had an interest in AT&T services to
include: Home Internet Service, Home Phone service, Cable (Uverse) and
Mobile Service.
. Troubleshoot and processed customer payments that were not successful
in utilizing online payment system.
. Managed the customer relationship to ensure long term accounts with
existing and new customers.
MELANI BROTHERS Newport News, VA
2009 - 2011
CONFIRMATION SCHEDULING MANAGER (Rep - Services)
. Confirmed sales appointments scheduled by marketing team and inbound
call center representatives to ensure sales leads were set for the
appropriate sales representatives.
. Responsible for following up with prospective customers or clients and
introducing them to the diverse goods and/or services of the company.
KENTUCKY FRIED CHICKEN Newport News, VA
2008 - 2010
HOSTESS/CASHIER/FOOD PREPARATION ASSOCIATE
. Provided excellent customer service in fast food restaurant with
responsibility for greeting customers, receiving orders, accepting
cash & credit payment; food prep.
. Manage guest orders in a friendly, timely and efficient manner
. Stock and maintain designated food station(s)
TRG (VERIZON) Newport News, VA
2006 - 2007
TELEMARKETING SERVICE REPRESENTATIVE
. Responded to in-bound customer service calls for service needs
including new service, returning service, upgrades, repair and
troubleshooting.
GOLDEN CORRAL Hampton, VA
2005 - 2006
FOOD PREPARATION ASSOCIATE
. Prepare food items according to designated recipes and quality
standards
. Maintain cleanliness and comply with food sanitation standards at all
times
. Prepared various produce food items for cold bar while ensuring the
hot bar was always available for customers.
MCI Newport News, VA
2003 - 2004
TELEMARKETING SERVICE REPRESENTATIVE
. Conducted long distance telephone sales calls from outbound call
center to potential customers in promotion of better rates and service
than competitors.
THE MOONE GROUP, INC. Lanham, MD
2001 - 2003
ADMINISTRATIVE ASSISTANT
. Provided administrative / clerical and A/P support to WMATA during
this five-year MetroRail extension construction project.
. Duties included reconciling division spending accounts, responding to
vendor and billing inquiries in writing and over telephone, scanning
and filing documents for handy retrieval, and providing front-desk
reception support.
Education: PTC Career Institute, Washington, DC - Certificate, Computer
Office Specialist
References available upon request
Contact this candidate