Customer Service Manager

CARDEL S. SALMON- MAIR

**** **** **

Miramar Fl *3023

E Mail Address: *******@*****.***

Telephone: © 954-***-****

Background covers over 15 yrs. in hospitality and tourism management at the

executive level, including luxury properties and their general operations.

Supervised department managers, such as housekeeping, front office, food and

beverage, room service, maintenance, among others, related to the routine

operations of the properties. Also developed and communicated standard

operating procedures and established standards for customer service. Possesses

a highly developed written, oral and reading communication skill set, which allows

for accuracy to interpret and transcribe a variety of communications and

instructions.

In addition managed budgets, approved expenditures and provided leadership to

staff. This has enabled me to become a well rounded individual, with a proven

track record in getting the job done. With the foregoing experience, I have

developed excellent interpersonal skills and the ability to adjust and interact with

personnel at all levels.

CAREER ACCOMPLISHMENTS

Achieved the highest Customer Service satisfaction ratings, at The Ritz Carlton

Hotel and Increased Customer Satisfaction at Golden Seas Beach Hotel by 45%.

Was awarded General Manager of the year for Group Hotels, due to increased

customer loyalty, hotel occupancy and employee satisfaction.

PROFESSIONAL EXPERIENCE

KAPLAN UNIVERSITY 2012 2014

Graduate Admissions Advisor

HOLIDAY INN EXPRESS PLANTATION 2010 2012

Sales Manager – 156 rooms

W FORTLAUDERDALE HOTEL/CONDOMINIUM 2008 2010

Five Diamond Hotel 527 rooms

Operations

RITZ CARLTON HOTEL: 2004 2008

Five Diamond Hotel 450 rooms

Front Office/Operations Mng.

GOLDEN SEAS BEACH RESORT 1994 2004

Four Star Hotel – 150 rooms

General Manager/Director of Sales & Marketing

PROFESSIONAL CERTIFICATION/COURSES:

DEPARTMENT OF BUSINESS AND PROFESSIONAL REGULATION

Licensed Community Association Manager 2014

EDUCATION

FLORIDA INTERNATIONAL UNIVERSITY

Master of Science Degree – Human Resource Management 2006

FLORIDA INTERNATIONAL UNIVERSITY

Bachelor of Science Degree Hospitality Management 2004

Proficient in: Delphi, Sales Pro, PowerPoint, Microsoft Word, Excel, Publishing

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