Customer Service Manager
Resume:
Deniece Kanon
West Jordan, UT 84081
*******@***.***
Career Summary:
Results oriented Store Manager with both hands on and management expertise in all
aspects of retail. Proven team leader whose particular strengths include the ability to multi
task and consistently meet tight deadlines in a high performance environment. Proven
ability to recruit, develop, motivate and mentor staff. Expertise in P&L management,
annual audits, accounts payable and receivable, inventory, and budgeting/forecasting.
Skills:
Store Management Store Operations Leadership
Purchasing Critical Thinking People Development
Merchandise Planning Auditing Microsoft Excel, Word
Inventory Control Customer Service Budget/Forecast
P&L Management Problem Solving, Analytical
Experience:
Store Manager, xpedx Paper Store, Salt Lake City, Utah, 2006-2012
• Responsible for financial statements, sales and activity reports, and other performance
data to measure growth and goal achievement and to determine areas needing cost
reduction and store improvement.
• Direct and coordinate organization's financial and budget activities to fund operations,
maximize profits, ROI, and increase efficiency.
• Managed staff, preparing work schedules and assigning specific duties.
• Established and implemented departmental policies, goals, objectives, and procedures,
conferring with corporate and staff members as necessary.
• Determined staffing requirements, interviewed, hired and trained new employees.
• Planning and directing open house activities and sales promotions.
• Determined goods to be sold, and set prices, based on forecasts of customer demand.
• Responsible for purchasing, merchandising, and store resets.
• Direct and coordinate activities of businesses or departments concerned with the
production, pricing, sales, or distribution of products.
Store Manager, Home Fabric & Rugs, Midvale, Utah, 2013-2014
Retail District Manager, Tesoro, Salt Lake City, Utah, 1997-2006
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