Customer Service Technician

**** *. ****** ***

Waukegan, IL *****

*********@***.***

Phone: 224-***-****

Donna M. Evans

Objective

To utilize my customer skills or pharmaceutical

background experience (i.e. laboratory testing,

validations, documentation, product testing, work

performance and Good Manufacturing Practices (GMP)

in meeting your organization's needs.

Employment Nov 2011 - Present Enova

Financial Gurnee, IL 60031

Customer Support Technician

Answer inbound phone calls/make outgoing calls to

customers, Verify and secure customers information,

assist customers with filling out online

applications, verify and enter customer's bank

details, process customer payments, Provide

customer's w/approval or decline status of their

application. Contact potential and previous

customers, convert leads into applications, ensure

customer sign loan applications, resolve customer's

issues/concerns, perform other duties as assigned

by Management. .

August 2010-Feb. 2011 AON-Hewitt

Lincolnshire, IL 60069

Contract & Licensing/Customer Service

Distribute Insurance Agents Contract Agreements for

appointments, underwrite and Verify Agents

Contracts, confirm Agent appointments with

Insurance Carriers, research Department of

Insurance for Agents License's, run weekly NIPR

report for Agent's, create spreadsheet data, verify

participants enrollment and policies numbers with

Carriers, Enter Agents License into Therese,

confirm participants applications/Medicare claim

numbers through imaging, document, file and

organize.

March 2008-Aug. 2008 Molex Automation Division

Lincolnshire, IL 60069

Data Processor

Confirmed customers information, Communicate

discrepancies with team, entered customers orders

via SAP, verified customers accounts, set up

product deliveries, document, file, organize

April 2006-Feb. 2008 Waukegan Public Schools

Waukegan, IL 60085

Family Educator

Coordinated family workshops, plan annual

curriculum, created program brochures, community

outreach, encouraged, motivated parent/child early

childhood education, document, file, organize

Jan. 2005-July 2005 Blue Cross/Blue Shield

Waukegan, IL 60085

Customer Service/Mainframe Operator

Prioritize daily schedule, duplicate customer's

information, and track customer's

information/patient, disposed of customer's

confidential information.

July 2004-Oct. 2004 Pactiv / Kelly's Staffing

Vernon Hills, IL 60069

Customer Service/Data Entry

Confirmed customers orders, coordinated customer

service reps work schedules, organized confidential

files, print invoices via SAP, verified pricing,

entered/extract customer's information, assist in

meeting deadlines.

Nov. 2001-April 2004 Fresenius Medical Care Gurnee,

IL 60031

Customer Service

Provide medical supplies to dialysis patients,

hospitals and clinics, answered high volume calls,

resolve order discrepancies, made daily phone

calls, verified order satisfaction, entered patient

orders via SAP, processed returned goods via SAP,

managed patient files, confirmed prescription

validity, organize, document, and file.

Apr. 1981-April 2000 Abbott Laboratories North

Chicago, IL 60064

Various Positions Held

Production Operator: Inspected daily products,

check print legibility, pack product.

Quality Lab Technician: Tested products, validated

new products, perform start shift duties, approved

work orders via accept/reject status, document,

file, organize, and GMP (Good Manufacturing

Practices) certified.

Customer Service: Answered high volume calls,

provide product information to customers, transfer

call to appropriate personnel, schedule conference

calls, provide fast, friendly customer service.

Program Coordinator: Distribute monthly telephone

reports, set up voicemail accounts, maintain Abbott

telephone records, ordered department supplies,

faxed international pricing status, made copies,

trouble shoot and dispatch technician to resolve

phone issues, document, organize, file.

Human Resource Assistant: Scheduled interviews,

input applications via SAP, distributed benefit

packages to employees, generated application

notifications. Document, file and organize.

Education January 2002 College of Lake County Grayslake, IL

60031

Computer Training

January 2003 College of Lake County Grayslake, IL

60031

Business Communications

May 2007 Phoenix Axia University Online

Studies

Business Administration

April 2009 Penn Foster College Career Online

Studies

Medical Billing

Skills

Excellent customer service/consultation skills

Proficient in SAP applications

Contact this candidate