Customer Service Sales
Resume:
Ashley M. Spiller
Houston, TX 77047
**************@*****.***
Objective
To obtain a position with an industry market leader that utilizes my
experience in sales and customer service management.
Experience
Membership Sales Consultant May 2013- April 2014
Body Wrap Express & Wellness Retreat
Educated prospective members on services and tour the facilities
Created weekly activities to engage and encourage continued membership
Generated new business through company wellness programs
Maintained a weekly sales goal of calls, referrals, and appointments to be
convert to members
Provided coverage for facility when needed
Admission Representative January/2010-March 2013
ATI Career Training Center
Execute high volume of outbound phone calls
Receive inbound calls from prospects
Follow-up on leads and set appointments
Complete interview process with each prospective student using
standardized, Graduate Based System approach
Discover prospect needs and overcome objections
Lock-down prospect for commitment
Post-close student and review information
Ask student for referrals and maintain personally-developed leads
Insure all pre-start paperwork is completed correctly
Follow-up regularly with student until start of classes
Collect all fees due
Evaluate daily activity
Enrollment Advisor 06/2008-January 2010
University Of Phoenix
Responsible for advising undergraduate and graduate students regarding
admissions and degree completion requirements, as well as enrolling
students for the University's graduate and undergraduate programs
Mentored other enrollment advisors to help them achieve their enrolling
goals based on the performance matrix.
Thinking Ahead Committee which outlines yearly goals and events for the
university both socially and community based projects.
Training enrollment advisor on compliance outlined by the Department of
Education for Title IV funding accreditations
Health care certified advisor responsible for enrolling all departments
within the healthcare field into undergraduate and graduate programs
Received Top Performance Award for 2nd Quarter in 2009
Customer Service Account Manager, 03/05-01/08
1st National Bank Card Processing
Donald Baker, Senior Account Manager
Directed a 15-person customer service department including hiring,
training, and managing staff. Managed customer service staff responsible
for processing incoming orders, coordinating shipments, and handling
incoming calls from customers and the field sales force.
Reorganized customer service to properly align with sales teams improving
communications and reducing time sales spent on non-sales related
administrative activities.
Coordinated telemarketing and marketing management in conducting market
research to determine target markets for the key account and conveyed this
information to the key account.
Acted as a liaison between Cenergy Data, and the key account for all issues
and represent the team in discussions with senior management on the account
status. Prepared written status reports for senior management detailing
open action items and launch status.
Education
HS Diploma Jack Yates Senior High School May 2005
Graduated 3rd in class 3.75 GPA
B.A in Human Resource Management Ashford University
B.A .in Organizational Management Anticipated Graduation Fall 2014
Certifications, Skills, and Memberships
Certified Microsoft Expert
Toastmasters International, HAULYP, W.OW.
Society of Human Resource Management/Director of Corporate Relation
Conflict Management
Presentational Speaking
Group &Team Work
Meeting Facilitation
Department Liaison
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